Frequently asked questions
?
Why am I receiving a “No Input” message on my TV and not seeing a picture?
The input/source on your TV might not be set up correctly. Not to worry, there's
a quick fix. Just press the "input" or "source" button on your TV remote until you
select the HDMI connection that matches the port your HDMI cable is plugged
into on your TV.
I'm having trouble reading the guide...Can I make the text larger?
Yes, there's an option to change the text size in the settings that come with your
Contour box. Using your Voice remote, press the "B" button and follow these steps:
Enhanced Text Readability → press "OK" → toggle the setting on/off by pressing "OK"
or "Cancel" to keep it as is. When it's turned on, the Contour Guide will display four
rows of guide listings, making the font larger.
Why isn't my Voice remote changing the volume on my TV?
It could be a couple of things. First, check that the input/source on your TV is set up
correctly. If that doesn't solve it, you may need to set up your remote again: press
the "A" button on your Voice remote → Remote Setup → follow the steps on-screen.
For more help with your remote, visit Cox.com/remote-help.
Why isn't my Contour box working?
A quick reboot might fix it–just unplug the power cord from the wall, wait about 20
seconds, then plug it back in. It may take up to 10 minutes to fully reset. You can also
try connecting your Contour box to other cable outlets in your home. Your box needs
to be connected to an active cable outlet to work. If that doesn't help, let us know.
Can I pair my remote after installation?
Sure, press the "A" button on your Voice remote and select “Remote Setup”, then
Contour will walk you through the process.
Did you know
• On Demand
SM
: lets you watch movies
and your favorite shows on your schedule.
See the Welcome Guide for details.
• Channel Lineup: Did you subscribe
to a package with live channels? If
so, you can view your channel lineup
at Cox.com → Products → TV Channel
Lineup. Bookmark this page or print it
for easy reference.
• Cable Splitter: installing a Contour
and Modem from the same cable
outlet requires a splitter. Visit our
retail store to pick one up.
Learn more
i
• Your Welcome Guide walks you through
how to use your Contour. We suggest
keeping it handy for easy reference.
• For tutorials, check out the Help screen
on your Contour guide by pressing
the "A" button on your Voice remote.
• Visit Cox.com/learn for information
on getting the most out of your service.
Troubleshooting
tips & FAQs
APP: Cox Connect for 24/7
support and helpful videos
WEB: www.Cox.com/support
www.Cox.com/learn
CHAT: text an agent at 54512 or
live chat on Cox.com/chat
CALL: 1–888–556–1193
FPO BARCODE
52 0-15 34-19 -08
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