COX Contour - Guide; On DEMAND

132
Services
Pay-Per-View
Error Code Message You Should
3.1.1 — Service
unavailable
Sorry, there is currently no TV signal detected for this
channel. The channel may be temporarily off air. Please
try again later. If the problem continues, please contact
Cox Customer Service at (866) 961-1207 for assistance.
Reference 3.1.1 when calling. Alternatively, you can
press the GUIDE button on your remote control to watch
programs on other channels.
Change channel or contact Cox
Customer Service for assistance.
3.2.1 — PIN locked
Sorry, your PIN has been locked. Please contact Cox
Customer Service at (866) 961-1207 for assistance.
Reference 3.2.1 when calling.
Contact Cox Customer Service
for assistance.
3.2.2 — Purchase PIN
not set
Sorry, we have experienced technical difficulties while
setting your Purchase PIN. Please try again. If the problem
continues, please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 3.2.2 when calling.
Contact Cox Customer Service
for assistance.
3.2.3 — Parental PIN
not set
Sorry, we have experienced technical difficulties while setting
your Parental Control PIN. Please try again. If the problem
continues, please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 3.2.3 when calling.
Contact Cox Customer Service
for assistance.
Error Code Message You Should
4.1.1004 — Not
authorized
Sorry, you are not authorized to purchase this program.
Please contact Cox Customer Service at (866) 961-1207
for assistance. Reference 4.1.1004 when calling.
Contact Cox Customer Service
for assistance.
4.1.1007 — Credit
limit exceeded
You have exceeded your maximum credit limit to purchase
this program. Please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 4.1.1007
when calling.
Contact Cox Customer Service
for assistance.
4.1.16 — Credit not
sufficient
Sorry, you currently have insufficient credit to purchase
this program. Please contact Cox Customer Service at
(866) 961-1207 for assistance. Reference 4.1.16
when calling.
Contact Cox Customer Service
for assistance.
4.1.1999 – Alert
Sorry, you purchase did not go through due to some
technical difficulties. If the problem continues, please
contact Cox Customer Service at (866) 961-1207 for
assistance. Reference 4.1.1999 when calling.
Contact Cox Customer Service
for assistance.