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CSE MetaDrive2 - Troubleshooting

CSE MetaDrive2
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6
FHD Digital Video Recorder for Mercedes-Benz
Voice Nocaon
Trouble shoong
Issue Soluon
Failed to link MetaDrive2
app with DVR
1. Turn OFF Mobile Data
2. Make sure the DVR Wi-Fi is turned ON.
3. Connect DVR Wi-Fi on Mobile phone Wi-Fi seng.
Note: DVR Wi-Fi does not provide internet data. Keep Wi-Fi connecon in order to connect to the DVR.
4. Please conrm the DVR is ON and Blue light is ashing.
5. Delete the App and download it again.
Can’t record video 1. Change the “CLASS 10” high speed SD Card or format it;
2. Change the resoluons;
3. Check if the SD Card has been inserted correctly (normally will hear a “click” sound when inserng).
4. Delete the video les in the SD Card to release the memory space.
Bad quality videos 1. Change the resoluons;
2. Make sure the camera lens and windscreen is cleaned. If not, wipe o the dust before recording
DVR feature / seng
buon abnormal
1. Press the Reset buon with a needle to reset the factory default sengs or restart the device. Use this reset
buon carefully as this operaon may lead to data lost.
Audio recording is not clear 1. Try to use another player to play the SD Card videos. It is advisable to play the videos on a PC.
Mosaic appeared on mobile
phone video pictures
1. Get close to the DVR in order to strengthen the WiFi signal;
2. Set and decrease the preview resoluons on mobile phone;
3. Use a higher conguraon mobile phone to connect and play.
Scenario Voice reminder
Without inserng SD Card Please insert memory card.
Detected SD Card abnormal / error Memory card abnormal, please use another memory card.
SD Card unable to save the recording video / photo System abnormal.
Clean the SD card on the 28th of each month
Please regular clean up memory card before erasing the SD Card.
1. Connect Wi-Fi with your mobile phone.
2. Click to Seng Menu.
3. Search and click “Format SD Card”.
4. Enter”OK” to erase all video / photo in SD Card.
Note: Please download and save your important videos / photos before erasing the SD Card.