CSI SERVICE POLICY
CSI understands the importance of extending to the operator of our equipment the best service
possible. Importance lies in the high value that must be placed on a satisfied customer and the
extra profits that the operator will realize from peak mechanical and process performance. The
latter enables you to stay in business and remain competitive.
We have a service program that is set up to reach the goals outlined above. We have qualified
factory-trained personnel available. These men are trained and qualified both in maintenance and
processing. Their duties are to assist in initial start-up of the equipment, train-operating
personnel, and thereafter make regular routine visits to discuss and consult on operating
problems. The latter presents an opportunity to compare different operations and pass on
operating tips that are usually most helpful. During these visits, the CSI Service Man is able to
ascertain first hand if you are obtaining the best performance possible, and if not, make
corrective recommendations.
Assistance is available from all of the sources listed below:
CSI (Main Location) Dale R. Martin
5595 Highway 34 North President
Raleigh, IL 62977 Office: (618) 268-4850
Phone: (618) 268-4850 Mobile: (618) 841-0979
Toll Free: (877) 704-4850 Dale.Martin@elginindustries.com
Fax: (618) 268-457
info@elginindustries.com
Rex L. Eisenhauer Carmen Conci
Operations Manager Sales/Service Coordinator
Office: (618) 268-4850 Office: (618) 268-4850
Mobile: (618) 841-1318 Mobile: (618) 841-4561
Rex.Eisenhauer@elginindustries.com Carmen.Conci@elginindustries.com
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