GDOC-100165 Rev. B
The SureStart Guarantee®
Provisions of Your Limited Warranty
In addition to the other terms and conditions of the Limited
Warranty applicable to your new mower, Cub Cadet LLC (“Cub
Cadet”) hereby warrants that your mower’s engine will start on
the first or second attempt by an able-bodied adult (subject to the
limitations described below) for the duration of the manufacturer’s
limited warranty applicable to your product. If the engine on your
mower fails to conform to this limited warranty, Cub Cadet will
cover the cost of parts and labor associated with any adjustments
and/or repairs necessary to return your engine to its warranted
condition. In order to make a claim under these provisions of your
warranty, you must bring the product and proof of purchase to an
authorized Cub Cadet service provider. In many cases, the retailer
who sold you your mower is not equipped to provide warranty
service, so please locate the authorized service dealer nearest you
by either calling the phone number provided in your Operators
Manual or looking up an authorized service dealer on-line
at www.cubcadet.com.
Items and Conditions Not Covered
The SureStart Guarantee® does not cover and/or apply to the
following:
• Cost of regular maintenance service or parts, such as filters,
fuel, lubricants, oil changes, spark plugs, air filter, blade
sharpening, worn blades, cable/linkage adjustments, or brake
and clutch adjustments
• Transportation costs to and from an authorized Cub Cadet
service provider
• Any engine used for commercial, rental, institutional,
governmental, or non-residential applications
• Any product or part that has been altered or misused or
required replacement or repair due to misuse, accidents, or
lack of proper maintenance
• Repairs necessary due to improper battery care, electrical
supply irregularities, or failure to properly prepare the mower
prior to any period of non-use over three months
• Pickup and/or delivery charges
• Operational misuse, neglect, accidents, unauthorized repairs
or attempted repairs of the engine or its components by
anyone other than an authorized Cub Cadet service provider.
• Repairs or adjustments to correct starting difficulties due to
any of the following: failure to follow proper maintenance
procedures — rotary mower blade striking an object —
contaminants in the fuel system — improper fuel or fuel/oil
mixture (consult your Operator’s Manual if in doubt) — failure
to drain the fuel system prior to any period of non-use over
three months
• Any starting problem which results from the use of
inappropriate fuels, lubricants, or additives
• Special conditions or circumstances that normally require
more than two pulls to start, specifically: 1) First start-up
following your initial purchase, 2) first time starts after
extended period(s) of non-use over one month or seasonal
storage, 3) cool temperature starts such as those found in
early spring and late autumn, and 4) difficult starting that
results from the operator’s failure to follow the proper
starting procedures identified in the Operator’s Manual. If
you are having difficulty starting your unit, please check the
Operator’s Manual to ensure that you are using the correct
starting procedures. This can save an unnecessary visit to a
Service Dealer.
Owner Responsibilities
You must maintain your mower (including its engine) by following
the maintenance procedures and starting instructions described
in the Operator’s Manual. Such routine maintenance, whether
performed by a dealer or by you, is at your expense. In addition,
please retain your proof of purchase and service receipts as these
may be required to validate a claim.
General Conditions
An authorized Cub Cadet service provider using approved
replacement parts must perform all repairs covered by the
SureStart Guarantee®. Repair by an Cub Cadet authorized service
dealer is your sole remedy under this warranty. Cub Cadet is
not liable for indirect, incidental, or consequential damages
in connection with the use of the products covered by these
warranties, including any cost or expense of providing substitute
equipment or service during reasonable periods of malfunction or
non-use pending completion of repairs under this warranty.
Some states do not allow exclusions of incidental or consequential
damages, or limitations on how long an implied warranty lasts, so
certain exclusions and limitations may not apply to you.
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