CurrentGuard
™
and CurrentGuard
™
Plus Installation, Operation and Maintenance Manual
11
Troubleshooting
Technical Assistance
Your CurrentGuard system does not require scheduled maintenance. The
unit’s heavy-duty construction is designed to provide years of uninterrupted
service. The unit contains no serviceable parts.
Our staff is ready to support you and answer any questions.
Monday through Friday, 8:00 a.m. to 5:00 p.m. (EST) at 800-238-5000
CurrentGuard units are warranted for a period of 10 years from date of pur-
chase. CurrentGuard Plus units are warranted for a period of 15 years from
date of purchase. In the event that any module or subassembly within the
SPD fails to perform as specified during the warranty period, call our
Technical Support at 800-238-5000 to obtain a Return Material Authorization
number. We will immediately ship a replacement for the defective parts free
of charge (installation labor and site preparation excluded). Return the defec-
tive parts to Current Technology within 30 days of receiving the replacement.
Failure to return the defective parts will result in billing for the replacement
parts. To help expedite the return procedures, please have the following infor-
mation at hand when you contact Current Technology:
One or more phase protection status indicating
lights are off, service required indicating light
is on and form C alarm contacts have changed
state
Verify that the input power feeding
CurrentGuard is energized using a voltage
tester. If power is present, contact factory
for assistance: 800-238-5000
INDICATION PROCEDURE
Returns and Warranty
Procedures
INFORMATION EXAMPLE
Model Number CGP80-277/480-3GY
Serial Number 15478-0105-001
Date of Purchase January 2, 2005 (1st week)
Sales Order Number 15478
Description of Failure “Service Required” indicating light
illuminated
Desired Action from Current Technology Replace
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