Circuit breaker button is
projecting from the side of the
unit.
Circuit breaker has been tripped
due to an overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker
by pressing the button, and then turn the UPS on.
The UPS does not perform
expected runtime.
Battery not fully charged.
Recharge the battery by leaving the UPS plugged in.
Contact CyberPower Systems about replacement
batteries at tech@cpsww.com.
The UPS will not turn on.
The on/off switch is designed to
prevent damage from rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit is not connected to an
AC outlet.
The unit must be connected to a 110/120V 50/60Hz
outlet.
Contact CyberPower Systems about replacement
batteries at tech@cpsww.com.
Contact CyberPower Systems at tech@cpsww.com.
The frequency is outside of the
operating range of 47-63Hz.
Turn the UPS off. Make sure the frequency range is
within 47-63Hz. Or you can turn the UPS on in battery
mode.
PowerPanel
®
Personal is
inactive (all icons are gray).
The USB cable is not connected.
Connect the USB cable to the UPS unit and an open USB
port on the computer.
The USB cable is connected to a
bad USB port.
Check for a different USB port and plug the cable in.
The unit is not providing battery
power.
Shutdown your computer and turn the UPS off. Wait
10 seconds and turn the UPS back on. This should
reset the unit.
Additional troubleshooting information can be found at CyberPowerSystmes.com/support/
On-Battery Output
Voltage
On-Battery Output
Frequency
50Hz/60Hz ± 1% (auto-sensing)
Max. Load for UPS
Outlets
Max. Load for
Full-Time Surge
Protection outlets
On-Battery Output
Wave Form
32°F to 104° F / 0° C to 40° C
Operating Relative
Humidity
5.9” x 3.1” x 10.6”
150 x 79 x 269 mm
5.9” x 3.1” x 10.6”
150 x 79 x 269 mm
7” x 3.1” x 12.2”
178 x 79 x 310 mm
5.9” x 3.1” x 10.6”
150 x 79 x 269 mm
7” x 3.1” x 12.2”
178 x 79 x 310mm
Typical Battery
Recharge Time
8 hours typical from total discharge
3 to 6 years, depending on number of discharge/recharge cycles
Sealed Maintenance Free Lead Acid Battery
UL1778(UPS), cUL CSA C22.2 No.107.3-05, FCC/DoC Class B
*Runtimes based on testing fully-charged, new batteries at normal operating conditions. Runtime curve is approximate and varies
based on battery age, level of charge at test, environment, and other variables. *
SYSTEM FUNCTION BLOCK DIAGRAM
Advanced Energy-Saving Design
The GreenPower UPS™ has a high-efficiency charger, which makes it the most energy-efficient UPS in its
class. The advanced high-frequency charging system significantly improves charging efficiency and
conserves energy. As a result of this advanced design, the GreenPower UPS™ uses less energy compared
to competitive models. The GreenPower UPS™ is manufactured in accordance with the Restriction on
Hazardous Substances (RoHS) directive making it one of the most environmentally-friendly UPS on the
market today.
FCC Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help"
CyberPower encourages environmentally sound methods for disposal and recycling of its UPS products. Please dispose
and/or recycle your UPS and batteries in accordance to your local regulations.
This device is manufactured using environmentally-safe procedures in compliance with the Restriction of Hazardous
Substances directive.
Read the following terms and conditions carefully before using the CyberPower EC450G, EC550G, EC750G, EC650LCD, and EC850LCD
(the “CPS Product”). By using the CPS Product you consent to be bound by and become a party to the terms and conditions of this
Limited Warranty and Connected Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to the terms and
conditions of this Warranty, you should return the CPS Product for a full refund prior to using it.
Who is Providing this Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the CPS Product under normal use and conditions. It also covers
equipment that was connected to the CPS Product and damaged because of the failure of the CPS Product.
What is the Period of Coverage?
This warranty covers the CPS Product for three years from the date of purchase and connected equipment for as long as you own the
CPS Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the CPS Product.
How Do You Get Service?
1. Before contacting CyberPower, identify your CPS Product model number, the purchase date, and each item of Connected
Equipment(e.g. computer tower, computer monitor, ink jet printer, cable modem, etc).
2. Visit our web site at: CyberPowerSystems.com/support or call us at (877) 297-6937
3. If your CPS product requires warranty service you must provide a copy of your dated purchase receipt or invoice.
How Do You Open A Connected Equipment Claim?
1. Call us at (877) 297-6937 or write to us at:
Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN 55379, or e-mail us at: claims@cpsww.com for
instructions, within 10 days of the occurrence.
2. When you contact CyberPower, identify the CPS Product, the purchase date, and the item(s) of Connected Equipment. Have
information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and
Request a Claim Number.
3. You must provide a dated purchase receipt (or other proof of the original purchase) for the CPS Product and connected
equipment. You also need to provide a description of the damage to your connected equipment.
4. Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the
damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on the
shipping label or include it with the product. Note: You must prepay all shipping costs, you are responsible for packaging and
shipment, and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the CPS Product.
If the CPS Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's expense, or, if
CyberPower is unable to or decides not to repair or replace the CPS Product (if defective) within a reasonable time, CyberPower will
refund you the full purchase price you paid for the Product (purchase receipt showing price paid is required).
If it appears the CPS Product failed to protect any equipment plugged into it, we will also send you forms for making your claim for the
connected equipment. We will repair or replace the equipment that was damaged because of the failure of our CPS Product or pay
you the fair market value (NOT REPLACEMENT COST) of the equipment at the time of the damage. We will use Orion Blue Book, or
another third-party valuation guide, or eBay, craigslist, or other source to establish that amount. Our maximum liability is limited to
$100,000 for the EC450G, EC550G, EC750G, EC650LCD, and EC850LCD.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What isn’t covered by the warranty?
1. This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the CPS Product or
any data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of software.
2. This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of the CPS
Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use with the Product, such as laser printers,
appliances, aquariums, medical or life support devices, etc.
What are the Limitations?
The sole and exclusive remedies to the Initial Customer are those provided by this Warranty.
1. This Warranty does not apply unless the CPS Product and the equipment that was connected to it were connected to properly
wired and grounded outlets (including compliance with electrical and safety codes of the most current electrical code), witho ut
the use of any adapters or other connectors.
2. The CPS Product must have been plugged directly into the power source and the equipment connected to the CPS Product must
be directly connected to the CPS Product and not “daisy-chained” together in serial fashion with any extension cords, another
Product or device similar to the CPS Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3. The CPS Product and equipment connected to it must have been used properly in a suitable and proper environment and in
conformance with any license, instruction manual, or warnings provided with the Product and the equipment connected to it.
4. The CPS Product must have been used at all times within the limitations on the CPS Product’s VA capacity.
The Product was designed to eliminate disrupting and damaging effects of momentary (less than 1ms) voltage spikes or impulses from
lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1ms has occurred, the occurrence will
be deemed outside the rated capabilities of the CPS Product and the Limited Warranty is void. CyberPower Does Not Cover or
Undertake Any Liability in Any Event for Any of the Following:
1. Loss of or damage to data, records, or software or the restoration of data or records, or the reinstallation of software.
2. Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and
code-compliant 120 volt power lines in the United States and Canada; transients, surges or spikes on standard telephone land
lines, PBX telephone equipment lines or Base 10T Ethernet lines, when properly installed and connected. (This exclusion applies,
for example, to fluctuations in data transmission or reception, by CATV or RF transmission or fluctuations, or by transients in
such transmission.)
3. Damage from any circumstance described as excluded above with respect to the CPS Product.
4. Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the
CPS product or the Connected Equipment.
5. CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee.
CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to o r
loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty
benefits regarding "Connected Equipment" under this Warranty], loss of profits, business interruption, or loss of information or
data. NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you.
6. The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in hazardous
environments requiring fail-safe performance, or for use in any circumstance in which the failure of the Product could lead
directly to death, personal injury, or severe physical or property damage, or that would affect operation or safety of any
medical or life support device (collectively, "High Risk Activities"). CyberPower expressly disclaims any express or implied
warranty of fitness for High Risk Activities or with aquariums. CyberPower does not authorize use of any Product in any High
Risk Activities or with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT.
Where Can I Get More Information?
The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded.
CyberPower is the warrantor under this Limited Warranty.
For more information contact CyberPower at:
Cyber Power Systems (USA), Inc. 4241 12
th
Ave E., STE 400, Shakopee, MN 55379;
Phone (877) 297-6937; e-mail at: claims@cpswww.com.
○
c 2019 CyberPower Systems (USA), Inc. PowerPanel® Personal is a trademark of Cyber Power Systems(USA) Inc.
All rights reserved. All other trademarks are the property of their respective owners.
WARNING: This product can expose you to chemicals including bisphenol A (BPA) and styrene, which is known to the State of
California to cause reproductive harm and cancer. For more information, go to www.P65Warnings.ca.gov.
Limited Warranty and Connected Equipment Guarantee
CYBERPOWER GREENPOWER UPS™ TECHNOLOGY
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