TECHNICAL SUPPORT
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5
ENGLISH
FAQ
Why am I unable to connect to my mobile
Internet service?
Check to make sure the SIM card is installed
properly, and that your SIM card has data
service. Also, make sure that antivirus software
is not blocking your connection and you are not
connected to other Internet sources.
How do I restore my device to its factory
default settings?
Swipe the screen to find and tap on the Settings
icon then scroll down and tap on Restore
Default. Tap the Restore button to restore the
device to its default settings, which will erase
the current configuration settings.
How do I remove the battery?
Turn the device off, then remove the battery
cover on the back of the device by gently prying
it up from the case using the corner notch. Then
unlock the white latch by sliding the latch switch
up. Use the gap next to the battery latch switch
as leverage to gently pull the battery out of its
compartment. Remember to slide the latch
switch down to lock the battery back in place
before replacing the battery cover.
Figure 12: Battery Latch
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