25
Before You Call for Service
Problem Solution Guide
Before you call for service, please review the Problem Solution Guide below and on the following pages.
Problem May Be Caused By What to Do
Nothing working - lights
do not come on, cooling
system not working.
Power is disconnected Make sure power is on at the circuit breaker panel and that the
power plug is properly connected to electrical outlet.
Blown fuse or tripped circuit breaker Replace fuse or reset circuit breaker.
Power failure Contact electric company.
Nothing working - lights
not working, refrigerator
and FreshZone freezer
compartments not
cooling, control panel
display is working
Main power is off (Stand by
ashes periodically on display).
Open door and turn on main power using the ON/OFF key. See
page 5.
Refrigerator and freezer
compartments not cooling
- lights work
Control panel malfunction Look for error on control panel display. If one exists, call for
service.
Temperature not adjusted correctly. Adjust temperature (see page 5). Allow at least 6 hours to
reach the selected temperature
Door/drawer left open or opened
often, allowing cool air to escape.
Keep door/drawer closed and allow several hours for
temperature to return to normal.
Large amount of food recently
added.
Keep door/drawer closed and allow several hours for
temperature to return to normal.
FreshZone/Freezer
compartment too warm,
refrigerator compartment
OK
FreshZone freezer compartment set
to different temperature range than
that desired.
The FreshZone freezer compartment can be set to act as a
freezer compartment, refrigerator compartment or in between
(Fresh). See pages 5 and 15 for more information.
Temperature not adjusted correctly. Adjust temperature (see page 5). Allow 12 hours to reach the
selected temperature.
Drawer left open for a long time or
opened often, allowing cool air to
escape.
Keep drawer closed and allow several hours for temperature to
return to normal.
Large amount of food recently
added.
Keep drawer closed and allow several hours for temperature to
return to normal.
No temperature displayed
for refrigerator.
Refrigerator compartment turned off. Check to see if FRIDGE key is lit. If not, refrigerator
compartment is off. See Switching Refrigerator Off Only on
page 5
Lights not working. Appliance in Sabbath mode. Check to see if appliance was accidently placed into Sabbath
mode. See page 18.
Appliance in stand by mode. Check to see if Stand by is ashing on display. If so, see
Switching On and Off on page 5.
Appliance in initial test mode. Right after the appliance is switched on, the lights take several
seconds to come on while initial test is in process.
Refrigerator compartment off. Check to see if FRIDGE key is lit. If not, refrigerator compartment
is off. See Switching Refrigerator Off Only on page 5
continued...
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