Contacting Technical Support
The Dazzle 6 In 1 Reader is relatively easy to maintain and operate and normally should not produce
complications. However, if you need assistance or have questions of any kind, our trained staff
members are ready to help. Our Technical Support Department can be reached by calling
203-315-4230 from 8:00 a.m. to 9:00 p.m. (EST), Monday through Friday or by fax at
203-483-5985. In the U.K, please contact local support at +44 118 979 1026. We recommend having
your computer nearby when calling to facilitate troubleshooting. Email support as well as 24 hour
Technical Support is available via our interactive support website: www.Dazzle.com/support.
Returning products for service
When calling for support, if a Technical Support specialist recommends that you return the product
to Dazzle, the Technical Support specialist will transfer you to Customer Service for a Return
Merchandise Authorization (RMA) number. The RMA number must appear on the outside of your
shipping carton. Our Receiving Department will refuse any package that does not carry an RMA
number. Pack the Dazzle 6 In 1 Reader in its original box. Be certain that it fits snugly and is
surrounded with the original packing material. If original packing material is not available, product
must be secured in packing material as not to cause damage.
■ Improper packing can result in damage to the device, and may result in voiding the warranty.
■ We will not accept an improperly packaged device.
You are responsible for paying the cost of shipping the device in for repair; we will pay the return
shipping on any Warranty RMA. Be sure to include the RMA number on the outside of the box.
Please ship the device to:
SCM Microsystems, Inc.
Retail Brands Group
20 Carter Drive
Guilford, CT 06437 USA
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USER'S
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