dejavoo Z9 User Manual

CHIP CREDIT SALE MANUALLY ENTERED CREDIT SALE
1. Tap on the CREDIT icon on your terminal home screen.
2.
Tap on the SALE icon.
3.
Input SERVER # and press OK. Conditional on the terminal’s
conguration.
4. Input the SALE AMOUNT and press OK.
5.
Tap (contactless only) or insert chip card.
6.
If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
7.
The transaction is processed. Sales receipts will print with
details of the transaction.
1.
Tap on the CREDIT icon on your terminal home screen.
2.
Tap on the SALE icon.
3.
Input SERVER # and press OK. Conditional on the terminal’s
conguration.
4. Input the SALE AMOUNT and press OK.
5.
Manually input card #.
6. Follow the CNP prompts (input exp. date, ZIP code etc).
Conditional on the terminal’s conguration.
7.
The transaction is processed. Sales receipts will print with
details of the transaction.
DEBIT SALE
1. Tap on the DEBIT icon on your terminal home screen.
2.
Tap on the SALE icon.
3.
Input SERVER # and press OK. Conditional on the terminal’s
conguration.
4. Input the SALE AMOUNT and press OK.
5.
Tap (contactless only), swipe or insert chip card.
6.
If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
7.
Cardholder inputs PIN on terminal PIN Pad or external PIN Pad
and presses OK.
8.
The transaction is processed. Sales receipts will print with
details of the transaction.
CREDIT CARD RETURN
1. Tap on the CREDIT icon on your terminal home screen.
2.
Tap on the RETURN icon.
3.
Input SERVER # and press OK. Conditional on the terminal’s
conguration.
4. Input the RETURN AMOUNT and press OK.
5.
Tap (contactless only), swipe, insert chip card or manually
enter card #.
6.
If prompted, conrm the sale amount by tapping YES or NO.
Conditional on the terminal’s conguration.
7.
The transaction is processed. Sales receipts will print with details
of the transaction.
VOID CREDIT TRANSACTION (CARD PRESENT)
1. Tap on the CREDIT icon on your terminal home screen.
2.
Tap on the VOID icon.
3.
Input SERVER # and press OK. Conditional on the terminal’s
conguration.
4. Input the VOID AMOUNT and press OK.
5.
If prompted, conrm the void amount by tapping OK or
CANCEL. Conditional on the terminal’s conguration.
6.
If prompted, input Manager Password (1234 default).
7. Tap (contactless only) or insert chip card.
8.
The transaction is processed. Void receipts will print with details
of the transaction.
VOID BY TRANSACTION # (CARD NOT PRESENT)
1. From the idle prompt, tap the icon to access the FAVORITES menu.
2. Tap VOID TRANSACTION.
3. If prompted, input Manager Password (1234 default).
4.
Tap BY TRANSACTION #.
5.
Input TRANSACTION # to be voided and press OK.
6.
Conrm the void transaction by tapping SELECT.
7.
If prompted, conrm the void amount by tapping OK or CANCEL.
Conditional on the terminal’s conguration.
8. If prompted, input Manager Password (1234 default).
9. The void is processed. Void receipts will print with details of the
transaction.
Quick Reference Guide
EMV RESTAURANT
For touch screen Z-Line models
Dejavoo Z11 & Z9 with AURA icons
These steps have been provided as a guide for assistance with your Dejavoo touch screen payment device with AURA software.
IMPORTANT: The terminal’s idle prompt displays a selection of payment type icons. The icon will take you to your FAVORITES menu, the icon
will take you to the terminal’s SERVICES menu and when congured, use the icon for a CALL ME request.

dejavoo Z9 Specifications

General

Connectivity	WiFi, Bluetooth
Battery	2600mAh Lithium-ion
Card Readers	EMV, NFC, Magnetic Stripe
Operating System	Linux
Printer	Thermal receipt printer
Payment Types	Credit, Debit, EMV, NFC
Certifications	PCI PTS 5.x, EMV L1/L2
Display	Color touchscreen

Summary

Payment Transaction Procedures

Chip Credit Sale

Steps to process a sale using a chip credit card on the terminal.

Manually Entered Credit Sale

Steps to process a sale by manually entering credit card details.

Debit Sale

Steps to process a sale using a debit card on the terminal.

Void Credit Transaction (Card Present)

Steps to void a credit transaction when the card is present.

Credit Card Return

Steps to process a return transaction for a credit card.

Void by Transaction # (Card Not Present)

Steps to void a transaction by its transaction number without the card.

Receipt and Report Functions

Reprint Receipt

Procedure to reprint a previously issued transaction receipt.

Settle Daily Batch

Steps to settle the daily batch of transactions.

Printing Reports

How to print various transaction reports like daily or summary.

Terminal Operations and Features

Call Me Feature

Procedure for activating the 'Call Me' feature for assistance.

Edit Tips by Transaction #

Steps to modify tip amounts for specific transactions.

Turn Server Prompt On/Off

Guide to enable or disable the server prompt feature.

Terminal Power Options

Instructions for powering on, off, and power cycling the terminal.

Wireless Icon Indicators

Explanation of GPRS signal and battery strength indicators.

Wi-Fi Icon Indicator

Meaning of the Wi-Fi icon status for enabled units.