Dell Dimension 4500 - Advanced Troubleshooting

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SECTION 3

Diagnostic Lights

Using System Restore

Reinstalling Drivers

Resolving Software and Hardware Incompatibilities

Reinstalling Windows

Main Page

Table of Contents3
Safety Instructions9
- When Using Your Computer9
- When Working Inside Your Computer10
- Protecting against Electrostatic Discharge11
- Battery Disposal12
Finding Information for Your Computer13
Setting up17
Connecting a Printer17
- Parallel Printer18
- USB Printer19
- Installing the Printer Driver19
Transferring Information to a New Computer20
Setting up a Home and Office Network21
- Connecting to a Network Adapter21
- Network Setup Wizard21
Turning off the Computer22
Finding Solutions23
Battery Problems23
Finding Help Information26
Drive Problems27
- Floppy Drive Problems27
- CD Drive Problems28
- Problems Writing to a CD-RW Drive29
- DVD Drive Problems29
- Hard Drive Problems29
E-Mail, Modem, and Internet Problems30
Error Messages31
General Problems33
- A Program Stops Responding33
- A Program Crashes Repeatedly33
- A Program Is Designed for an Earlier Windows Operating System33
- A Solid Blue Screen Appears34
- Other Software Problems34
- Other Technical Problems35
- General Hardware Problems35
Keyboard Problems36
Mouse Problems37
Network Problems38
Power Problems39
Printer Problems41
Scanner Problems42
Sound and Speaker Problems43
Video and Monitor Problems44
- If the Screen Is Blank44
- If the Screen Is Difficult to Read45
Diagnostic Lights47
Using System Restore50
- Creating a Restore Point50
- Restoring the Computer to an Earlier Operating State51
- Undoing the Last System Restore52
Reinstalling Drivers52
- Using Windows ® XP Device Driver Rollback53
- Using the Dell Dimension Resourcecd53
Resolving Software and Hardware Incompatibilities54
Reinstalling Windows ® XP55
Adding or Replacing the AGP Card59
Adding a Second Hard Drive59
Closing the Computer Cover59
- Front View60
- Back View62
Front and Back View of the Computer59
Reattaching the Front Door and Hinge Arms62
- Reattaching the Front Door62
- Reattaching the Hinge Arms63
Opening the Computer Cover66
Looking Inside Your Computer68
- System Board69
Installing and Removing Cards70
- Installing a Card70
- Removing a Card74
Adding Memory76
- Removing a Memory Module76
- Adding a Memory Module77
- 5 Appendix85
Specifications85
Standard Settings85
- Viewing Settings90
- System Setup Program Screens91
- Definition of "Dell-Installed" Software and Peripherals95
- Definition of "Third-Party" Software and Peripherals95
- Contact Numbers and Addresses96
- Returning Items for Warranty Repair or Credit111
Regulatory Information112
- NOM Information (Mexico Only)113
- One-Year Limited Warranty (U.S. Only)114
- Two-Year Limited Warranty (U.S. Only)116
- Three-Year Limited Warranty (U.S. Only)120
- Four-Year Limited Warranty (U.S. Only)123
- One-Year Limited Warranty (Canada Only)126
- Two-Year Limited Warranty (Canada Only)128
- Three-Year Limited Warranty (Canada Only)131
  - Total Satisfaction" Return Policy (U.S. Only)135
  - One-Year End-User Manufacturer Guarantee (Latin America and the Caribbean Only)136

Dell Dimension 4500 - Advanced Troubleshooting

Table of Contents

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