support.dell.com Getting Help 5-1
This chapter describes the tools Dell provides to help you when you have a problem
with your computer. It also tells you when and how to call Dell for technical or
customer assistance.
If you need assistance with a technical problem, perform the following steps:
1. Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”
2. Run the Dell Diagnostics as described in “Running the Dell Diagnostics” in
Chapter 3.
3. Make a copy of the Diagnostics Checklist (found later in this chapter), and fill it
out.
4. Use Dell’s extensive suite of online services available at Dell’s World Wide Web
site (
http://www.dell.com
) for help with installation and troubleshooting
procedures.
For more information, refer to “World Wide Web on the Internet” found later in
this chapter.
5. If the preceding steps have not resolved the problem and you need to talk to a
Dell technician, call Dell’s technical support service.
When prompted by Dell’s automated telephone system, enter your Express
Service Code to route the call directly to the proper support personnel. If you do
not have an Express Service Code, open the
Dell Accessories
folder, double-click
the
Express Service Code
icon, and follow the directions.
NOTES: The Express Service Code is shown on the bottom of the computer.
Dell’s Express Service Code system may not be available in all countries.
For instructions on using the technical support service, refer to “Technical
Support Service” and “Before You Call” found later in this chapter.
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