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Solving Problems
Power Problems
If the power light is off — The computer is in
hibernate mode, turned off, or is not receiving
power.
Press the power button. The computer •
resumes normal operation if it is off or in
hibernate mode.
Reseat the AC adapter cable into the •
power connector on the computer and the
electrical outlet.
If the computer is plugged into a power strip, •
ensure that the power strip is plugged into
an electrical outlet and that the power strip
is turned on.
Temporarily bypass power protection •
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
Ensure that the electrical outlet is working •
by testing it with another device, such as
a lamp.
Check the AC adapter cable connections. •
If the AC adapter has a light, ensure that the
light on the AC adapter is on.
If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).
If the power light is solid white and the
computer is not responding — The display may
not be responding.
Press the power button until the computer •
turns off and then turn it back on.
If the problem persists, contact Dell (see •
“Contacting Dell” on page 69).
If the power light is solid amber — The
computer is in sleep/standby mode or there
might be a problem with the system board or the
power supply.
Press a key on the keyboard, move the •
connected mouse, or press the power button
to resume normal operation.
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