74 │ Troubleshooting
SuperSpeed USB
5 Gbps (USB 3.2
Gen1) interface is
slow
• Check that your computer is SuperSpeed USB 5 Gbps
(USB 3.2 Gen1)-compatible.
• Some computers have USB 3.2, USB 2.0, and USB 1.1
ports. Ensure that the correct USB port is used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.2 device is
plugged in
• Increase the distance between the USB 3.2 peripherals
and the wireless USB receiver.
• Position your wireless USB receiver as close as possible to
the wireless USB peripherals.
• Use a USB-extender cable to position the wireless USB
receiver as far away as possible from the USB 3.2 port.
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