1 Installation and Implementation of a Dell SonicWALL Network Security Appliance | v1.0 | December 9, 2012
Service Description
Installation and Implementation of a Dell SonicWALL Network
Security Appliance
Introduction to your service
This service provides for the installation and implementation of a Dell SonicWALL NSA/E-Class
NSA/SuperMassive Network Security Appliance (the "Supported Product" or "Supported Products”),
purchased in conjunction with this Service, up to the quantity defined by the SKU description, as set
forth more specifically in this Service Description (the “Service” or “Services”).
This Service includes the following:
Physical installation and configuration of each Supported Product in accordance with specific
Customer environmental needs to ensure that the device is ready for implementation in the
Customer’s IP network environment.
Firmware upgrades to vendor recommended version(s), as needed.
Validate the functionality of each of the Supported Products.
Dell will conduct a brief Supported Product orientation session at the conclusion of this Service.
A Dell representative will contact the Customer to schedule this Service, allowing for at least a ten
business day lead time prior to the start of the Service, based upon a mutually agreed to resource
availability. This Service will be provided during normal Dell business hours Monday through Friday
(8:00am to 6:00pm Customer local time) unless specified otherwise in Appendix B. No service
activities shall take place during local, state and/or country holidays unless other arrangements have
been made through the sales team and the Dell project manager.
This Service Description (“Service Description”) is entered among you the customer (“you” or
“Customer”) and the Dell entity identified on your invoice for the purchase of this Service. This Service
is governed by and subject to Customer’s separate signed master services agreement with Dell that
explicitly authorizes the sale of this Service (as defined herein) or, in the absence of such agreement,
Dell’s terms of sale applicable to commercial customers, which are available at www.Dell.com and
incorporated by reference in their entirety herein, and the parties acknowledge having read and agree
to be bound by such online terms. A hard-copy print version of the Dell’s terms of sale is also available
upon request.
Locating your Terms of Sale. Customers based in the United States may access their Commercial
Terms of Sale at www.Dell.com/terms. Customers located outside of the United States may access
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