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Dell Wyse 5470 - User Manual

Dell Wyse 5470
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Dell Wyse 5470 Thin Client
Service Manual

Table of Contents

Questions and Answers

  • J
    Jenny MayAug 16, 2025
    Why is my Dell Server CPU speed lower than expected?
    • L
      Laura YuAug 16, 2025
      Your Dell Server CPU speed might be lower than expected because the AC adapter's power is less than the system's power requirements when the CPU is running at full speed, or because a non-genuine Dell AC adapter is being used. Connect a genuine Dell xxxxxxW AC adapter or greater to ensure the best system performance.
  • D
    Dominique ConleyAug 19, 2025
    What to do if Dell Server no memory/RAM detected?
    • L
      Lisa Dixon MDSep 12, 2025
      If your Dell Server is not detecting memory/RAM, first confirm that the memory module is installed properly. If the problem persists after confirming proper installation, replace the memory module.
  • B
    brittanystarkAug 21, 2025
    How to fix Dell Server system board failure?
    • D
      Daniel DyerAug 22, 2025
      To fix a Dell Server system board failure, which includes BIOS corruption or ROM errors, flash the latest BIOS version. If the problem continues after updating the BIOS, replace the system board.
  • F
    Frank BriggsAug 25, 2025
    How to troubleshoot Dell Server memory/RAM failure?
    • C
      Charles ConleyAug 26, 2025
      To troubleshoot a memory/RAM failure in your Dell Server, replace the memory module.
  • S
    Sharon SanchezAug 28, 2025
    What to do if Dell Server CPU failure?
    • P
      Phillip RiddleAug 28, 2025
      If you are experiencing a CPU failure in your Dell Server, replace the system board.
  • M
    Marcus LeeAug 31, 2025
    What to do if Dell Server BIOS Recovery image not found?
    • M
      Mary YorkAug 31, 2025
      If the BIOS Recovery image is not found on your Dell Server, flash the latest BIOS version. If the issue persists, replace the system board.
  • J
    Jennifer DaltonSep 3, 2025
    What to do if Dell Server BIOS Recovery image found but invalid?
    • J
      Jon LeeSep 3, 2025
      If the BIOS Recovery image is found but invalid on your Dell Server, flash the latest BIOS version. If the problem continues, replace the system board.
  • S
    Shannon MeyerSep 6, 2025
    How to fix Dell Server system board/chipset error?
    • B
      Brandi LewisSep 6, 2025
      To fix a system board/chipset error, clock failure, Gate A20 failure, Super IO failure, or keyboard controller failure on your Dell Server, replace the system board.
  • S
    Sandra BruceSep 9, 2025
    How to fix PCI or video card/chip failure on Dell Server?
    • E
      Erica BentleySep 9, 2025
      To resolve a PCI or video card/chip failure on your Dell Server, replace the system board.
  • K
    Kevin BallardSep 12, 2025
    How to troubleshoot Dell Server LCD failure?
    • T
      troynunezSep 12, 2025
      To troubleshoot an LCD failure on your Dell Server, replace the LCD.

Summary

Working on your thin client

Safety instructions

General safety guidelines for protecting the thin client and ensuring personal safety.

ESD field service kit

Overview of the unmonitored Field Service kit and its primary components.

Safety precautions

Detailed precautions to observe before performing disassembly or reassembly.

Electrostatic discharge-ESD protection

Importance of ESD protection and its impact on electronic components.

Removing and installing components

Installing the base cover

Procedure for installing the base cover onto the thin client.

Removing the memory module

Steps to remove a memory module from the thin client.

Removing the speakers

Steps to remove the speakers from the thin client.

Removing the WLAN card

Steps to remove the WLAN card from the thin client.

Battery

Safety precautions for handling Lithium-ion batteries.

Installing the memory module

Procedure for installing a memory module into the thin client.

Installing the speakers

Procedure for installing the speakers into the thin client.

Installing the WLAN card

Procedure for installing the WLAN card into the thin client.

Removing the battery

Procedure for removing the battery from the thin client.

Removing the M.2 solid-state drive

Steps to remove the M.2 solid-state drive.

Removing the CAC reader

Steps to remove the CAC reader from the thin client.

Base cover

Procedure for removing the base cover.

Installing the battery

Procedure for installing the battery into the thin client.

Installing the M.2 solid-state drive

Procedure for installing the M.2 solid-state drive.

Installing the CAC reader

Procedure for installing the CAC reader into the thin client.

Troubleshooting your system

Enhanced Pre-Boot System Assessment diagnostics

Overview of ePSA diagnostics for complete hardware diagnosis.

Running the ePSA diagnostics

Steps to initiate and run ePSA diagnostics for troubleshooting.

Getting help

Dell Wyse 5470 Specifications

General IconGeneral
Memory4GB, 8GB, 16GB DDR4
Storage128GB SSD, 256GB SSD, 512GB SSD
GraphicsIntel UHD Graphics
Operating SystemWindows 10 IoT Enterprise
WirelessBluetooth 5
Weight1 kg

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