2. Press and hold the Bluetooth button located on the remote control or on the rear panel of the sound bar for about 3 seconds, until the status light on the front
flashes green.
3. Select “Denon Home Sound Bar 550” from the list of available Bluetooth speakers from your mobile device.
4. Play music using any app on your device and the sound will now play from the sound bar.
Streaming music from your mobile device using Apple
Airplay
1. Play music from your favorite app.
2. “Swipe up” to open iOS Control Center.
3. Tap the AirPlay icon from the “Now Playing” panel.
4. Choose “Denon Home Sound Bar 550” from device list in AirPlay.
5. Enjoy your music.
NOTE: Using Apple AirPlay requires your sound bar to be connected to the same network as your mobile device.
Pairing a Subwoofer and Surrounds
Denon Home Sound Bar 550 can be used as a multi-channel system by pairing with Denon
Home speakers and a Subwoofer.
1. In the HEOS App, select the Settings icon located at the top left corner of the Music tab.
2. Select “My Devices”.
3. Select your Denon Home Sound Bar 550 from the list.
4. Select “Setup Assistant” and follow the instructions in the app.
NOTE: The subwoofer and surround speakers need to be connected to your network before pairing.
BASIC TROUBLESHOOTING
My Sound bar won’t connect to my network
Make sure your mobile device is connected to your wireless network before setting up your soundbar.
Alternatively, you can connect your sound bar to your network router using an Ethernet cable (sold separately).
Once connected via Ethernet, the HEOS App should recognize the sound bar and you can manually move it to your wireless network using “Settings” – “My
Devices” – “(Device Name)” – “Advanced” – “NETWORK SETTINGS”.
I don’t hear the TV sound coming from the soundbar
Check cable connection between the sound bar and your TV and other devices. Ensure cables are fully connected and connected to the right ports.
Ensure that TV Speakers are “Off” in your TV settings menu*
If you are using HDMI eARC/ARC as your connection between your sound bar and your TV, ensure that “ARC” setting is “On” in your TV settings**
* Note: “TV Speakers” settings may be labeled as Receiver, or External speakers depending on your make of TV.
** Note: Not all TV’s have these settings.
Verify that CEC functions are enabled in your TV’s Settings Menu.
Check that your sound bar is assigned to correct the input source. To find which input the sound bar is currently set to, open the HEOS App and navigate to
“Music” View > “Settings” > “My Devices” > “TV Input”.
To update the connection go to “Music” View > “Settings” > “My Devices” > “TV Input” > Select the Input type that currently connects your sound bar and your TV.
Music cuts out or delays sometimes
Make sure your Internet connection is operating correctly.
If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video).
Make sure your sound bar is within range of your wireless network.
Make sure your sound bar is not located near other electronic devices that could interfere with it’s wireless connectivity (like microwave ovens, cordless phones,
TVs, etc…). *
* Connect your sound bar to your network using an optional Ethernet cable if possible.
I hear distortion when using the AUX input
The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it could overload the inputs of the sound
bar. This is unlikely to cause damage, but can cause distorted sound.
Initially, set the volume of the source to a medium – low level, then turn it up as needed. If you hear distortion, turn down the device’s volume control.
Resetting your sound bar
Resetting your sound bar will clear out the wireless network settings, EQ, and name, but retain its current software.
You will have to use “Settings” – “Add Device” to reconnect the sound bar to your home network before it can be used.
To reset your sound bar, press and hold the CONNECT and Bluetooth buttons on the rear panel of the sound bar for 5 seconds until the front LED begins to
flash amber.
How can I tell if I am listening to Dolby Atmos or DTS:X audio?
1. While using an HDMI input, open the HEOS App.
2. From the Music tab, select the TV tile.
3. Tap the information icon on “Now Playing” screen.
4. Details about the incoming audio signal is displayed.
The HEOS App and brand is not affiliated with any manufacturer of any mobile device.
HEOS and the HEOS logo are trademarks or registered trademarks in the US and/or other countries.
Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Google Play is a trademark of Google Inc.
Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
Wi-Fi Protected Setup™ logo is trademark of Wi-Fi Alliance.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under license. Other
trademarks and trade names are those of their respective owners.
All other trademarks are the property of their respective owners.
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