FAQ& Help
Q3: Can search for the Wi-Fi signal, but couldn’t get the connection?
A3:
1. The Wi-Fi connection may be failing, you’ve to forget the
network and reconnect it. Also, you can change to an some
place without Wi-Fi distribute and retry the connection.
2. For Android user, at the first time of connecting to the Wi-Fi
signal, the phone may tip "Internet may not be available",
please click "Keep Wi-Fi connection" option.
3. For iOS user, please make sure that you’ve turn on the "Cellular
data" and "Native network" option in the settings -
“DEPSTECH-View”.
4. For user who used to modified the Wi-Fi-SSID/ password
before, please use a reset pin and plug it into the reset port of
the endoscope. You can refer to lable on the bottom to the
default Wi-Fi SSID/ Password and reconnect it.
4. Turn on the phone in airplane mode, search for the WiFi signal
identified on the device body, select and connect it, the default
password is "12345678";
5. It should be noted that during the installation of this App, you
need to authorize the "photo/media content" and "document
storage" permissions of this App, otherwise some functions
such as taking pictures/viewing albums may be hindered;
6. For iOS users (especially iOS 14), please enter the "Settings"
interface of the phone, find and click “DEPSTECH-View”, then
turn on the "Cellular Data" and "Native network"option,
otherwise it may not be able to establish communication with
the device.
If you still couldn’t figure out how to get the connection, please feel free
contacting the supplier for help.
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