GUARANTEE / SERVICE POLICY
Designa guarantee this DS3000 product for a period of two years, from date of purchase,
against mechanical and electrical defects arising from faulty materials or from poor workmanship,
providing the product has been installed by a competent person in accordance with the fitting
instructions.
Designa undertake to repair or replace, at their discretion, without charge, provided the product
has been properly maintained and operated in accordance with the operating instructions. Any
component found to be defective during this period, as the result of misuse or damage, or the
effects of scaling, will not be covered by this guarantee.
This product must not be modified, repaired or taken apart except by a person authorised by
Designa Customer Service.
This Guarantee is only valid within the United Kingdom and does not cover product used
commercially.
This Guarantee does not affect your statutory rights.
GUARANTEE
Before telephoning the Designa Customer Service Department you should ensure
that you have the model number, power rating, serial number and date of purchase.
The Designa Customer Service Department will be able to inform you whether the
fault can be rectified by the provision of a replacement part or an on site visit by a
Qualified Service Engineer.
If a service call is booked, you or a representative must be present during the
Engineers visit.
A charge will be made where a call under the terms of the guarantee has been
booked and a failure was not product related, or an engineer arrives and is not able
to gain access.
If the product is no longer covered by the Guarantee, a charge will be made for the
site visit and for any parts supplied.
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In the event of you needing to contact the Designa Customer Service Department, the following
procedure should be followed:
TECHNICAL HOTLINE 9.00am - 5.00pm Monday to Friday
Telephone: 0844 372 7766 Fax: 0844 372 7767
email: technical-services@applied-energy.com
SERVICE POLICY
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