TROUBLESHOOTING
The cooktop cannot
Be turned on.
Make sure the cooktop is
connected to the power supply
and that it is switched on.
Check whether there is a power
outage in your home or area. If
you’ve checked everything and
the problem persists, call a
qualified technician.
The touch controls
are unresponsive.
Unlock the controls. See section
‘Using your ceramic cooktop’ for
instructions.
The touch controls
are difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your
finger when touching the
controls.
Make sure the touch control area
is dry and use the ball of your
finger when touching the
controls.
The glass is being
scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer
or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’.
See ‘Care and cleaning’.
Some pans make
crackling or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
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