DIAMO ONE - TROUBLESHOOTING

14
Troubleshooting
Problem Cause Solution
Can’t power on the Diamo
One
• Damaged Power
Cord
• Faulty power outlet
1. Unplug and check the
Power Cord for damage.
If OK, continue.
2. Leave unplugged for at
least one minute, then try
again.
Power button LED flashes
red quickly
• Not enough water in
the tank
• Coffee/Steam knob
in the wrong
position
1. Fill the Water Tank
2. Turn theCoffee/Steam
knob to the “Coffee”
position
3. Restart by pressing the
Power button
Power button LED flashes
red slowly
The Diamo One is in
sleep mode
Click the Power button to
wake it up
I’ve frothed some milk
and the Power button LED
flashes red
The Steam Tube clean-
out process has not
been performed.
See Frothing Milk Step 5
(pg. 5)
Power button LED flashes
green slowly
Time to descale the
Diamo One
See Descaling your Diamo
One (pg. 12)
None of the top buttons
respond when clicked
Pod Slot Cover is open Close the pod slot cover
Single (Espresso) LED
flashes slowly
“Rinse cycle and clean
Recycle Box” reminder
1. Empty the recycle box
2. Push the Single
(Espresso) button once
3. Run a rinse cycle into a
cup (push Single button
without a coffee pod in
place)
Coffee flows weakly or not
at all from the spout
Spout nozzle dirty or
blocked
See Descaling your Diamo
One (pg. 12)
When brewing coffee with
a pod, water comes out
instead of coffee or the
coffee is extra-weak.
Coffee pod is in the
wrong position or
broken
1. Open the Pod Slot Cover
and check that the pod
is centered in the slot and
is not folded over.
2. Replace the pod if broken.
3. Close Cover and resume.