9
Reset
1. At the lowest position, long press the down button for more than 5 seconds to
enter the reset state, until the lifting system bottoms out and the rebound stops,
the reset is successful.
2. When the lifting system fails, release the button and long press the down button
until the lifting system bottoms out and rebounds and stops, and the reset is
successful.
Anti-collision function
1. Built-in sensor, when encountering any objects, the device instantly stops and
reverses to avoid damage.
2. Long press the "▲" and "▼" buttons together for more than 5 seconds to turn
off or turn on the anti-collision function.
Troubleshooting
1. If there is no response to pressing the up or down button after a period of
continuous work, please rest for more than 18 minutes before using it.
2. During the lifting process, if there is a retreat phenomenon, please check
whether the desk load is too heavy and whether the desk shakes greatly.
Common fault treatment
The following tips will help you detected and eliminate the common fault and error. If the
fault you met is not listed below, please contact with your supplier. Only the manufacturer
and professionals are capable for investigating and correcting those fault and error.
No response while long pressing down
arrow after connected with a power
supply
1. Check if all the cables be connected well
2. Contact your supplier or dealer
No response while pressing up
arrow/down arrow after connected with
a power supply
1. Check if all the cables be connected well
2. Contact your supplier or dealer
Rising in a low speed
1. Check if overloaded, max loading: 50 kg
2. Contact your supplier or dealer
The motor does not move as instructed 1. Contact your supplier or dealer
Going down but not going up
1. Reposition
2. Contact your supplier or dealer
Downward sliding
1. Check if overloaded, max loading: 50 kg
2. Contact your supplier or dealer
Frequently Reposition
1. Check if overloaded, max loading: 50 kg
2. Contact your supplier or dealer
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