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8
Questions About the DIRECTV
®
HD DVR’s Phone Calls
Questions About the DIRECTV
®
HD DVR’s
Phone Calls
My HD DVR is not connecting to the DVR service.
• Verify that the phone jack is working by connecting a phone to the same jack the HD
DVR is using, and checking for a dial tone. Make sure the phone cord is securely
connected to the HD DVR and the wall jack.
• Try another local dial-in number from the Phone Dialing Options screen. To get to
Phone Dialing Options, from DIRECTV Central, select Messages & Setup, then
Settings, then Phone, then Change Dialing Options.
• You may need to change your Phone Dialing Options from the default. After making
changes, make a test call. (Choose Make Test Call from the Phone screen.) If the test
call succeeds, choose “Make Daily Call Now.”
• If you have voice mail or use another non-standard dial tone, go to Messages & Setup”
then Settings, then Phone, then Change Dialing Options. Turn off “Dial Tone
Detection.”
• If you have call waiting, go to Messages & Setup, then Settings, then Phone, then
Change Dialing Options. Disable call waiting by entering the correct prefix in Call
Waiting Prefix (usually *70,).
• If you normally dial a prefix to make phone calls, go to Messages & Setup, then
Settings, then Phone, then Change Dialing Options. Set a Dial Prefix—for example,
“9,” (nine, followed by a comma for a pause).
• Your phone line may have low voltage. Try setting “Phone avail. detection” to Off
under Dialing Options, described on page 96.
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