DirecTV PLUS DVR - Recorded TV Troubleshooting

DIRECTV PLUS
®
DVR USER GUIDE
116
Problem: A program I tried to record does not show up in the My Playlist screen.
Problem: I wanted to record a program, but I got an error message saying it conflicted with another
scheduled record. What do I do?
You wanted to record a program to watch later, but it is not listed in your Playlist.
Your DIRECTV Plus
®
DVR can record up to two programs at once, or it can record one program while you watch another live program.
Solution:
- Someone else may have prevented the recording or erased the program after it recorded.
- The recording may have been cancelled due to a conflict with another program with higher priority in the Prioritizer.
- The program may have been blocked by Parental Locks.
- You may have deleted a Series recording. If you delete a Series by pressing RECORD on an episode in the Guide, you cancel the entire
series, not just the highlighted episode.
- You tried to record three programs at the same time or tried to watch a live program while recording two others at the same time.
- There was an overlap in the programs you tried to record.
- To see if the program was recorded then deleted, press MENU, select “Manage Recordings”, then in the left menu, select “History.”
- If the recording was cancelled due to a Prioritizer conflict, you will need to record the program again and if necessary you will need to
adjust the programming priority. See “Main Menu, Series Manager (or Prioritizer)” section in chapter 2 for details.
- Check the Parental Locks on your receiver and TV. Adjust the content ratings, if necessary.
Possible Causes:
Possible Causes:
Recorded TV Troubleshooting