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Limited Warranty, continued
Legal Limitations
REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVE
REMEDY. DISH SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIED
WARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF, OR INABILITY TO USE, THIS SYSTEM.
SOME STATES MAY LIMIT OR EXCLUDE THE FOREGOING LIMITATION, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. EXCEPT TO THE
EXTENT PROHIBITED BY APPLICATION LAW, UNDER NO CIRCUMSTANCES SHALL
DISH’S LIABILITY, IF ANY, EXCEED THE PURCHASE PRICE PAID FOR THIS SYSTEM.
ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE ON THIS SYSTEM IS LIMITED IN DURATION TO THE PERIOD OF THIS
THIS WARRANTY. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG
A STATUTORY OR IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY
NOT APPLY TO YOU. DISH RESERVES THE RIGHT TO REFUSE TO HONOR THIS
WARRANTY IF DISH DETERMINES ANY OF THE ABOVE EXCEPTIONS TO HAVE
CAUSED THIS SYSTEM NOT TO HAVE PERFORMED PROPERLY. THIS WARRANTY
SHALL BE VOID IF ANY FACTORY-APPLIED IDENTIFICATION MARK, INCLUDING
BUT NOT LIMITED TO SERIAL OR CONDITIONAL ACCESS NUMBERS, HAS BEEN
ALTERED OR REMOVED. THIS WARRANTY SHALL ALSO BE VOID IF THE RECEIVER
HAS BEEN OPENED BY AN UNAUTHORIZED PERSON.
If You Need Assistance
Call the Customer Service Center at 1-800-333-DISH (3474). Have the date of purchase and either
your customer account number, the receiver conditional access number, or the receiver model number
ready. Display the System Info screen to nd these numbers.
A Customer Service Representative will assist you.
If the Representative determines you should return any equipment, you will be directed to call a Return
Authorization representative. Before shipping any equipment, you must talk to a Return Authorization
representative and must obtain a Return Authorization (RA) number.
You will be given the appropriate address for which to return your equipment. Whether under warranty
or not, you will be responsible for the cost of shipping back the defective equipment. For faster service,
see the Advance Exchange Program below.
Returned equipment must be packaged properly, using either the original shipping materials or the
packaging in which the replacement equipment is shipped. Include a copy of the Bill of Sale. Any
items returned without a copy of the Proof of Purchase will be considered out of warranty. Follow the
instructions given to you by the Customer Service Representative.
Write the RA number in large, clearly visible characters on the outside of the shipping box that you use
to return the equipment. To avoid confusion and misunderstandings, shipments without an RA number
clearly visible on the outside of the box will be returned to you at your expense.
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