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Warranty & Returns
Standard Warranty
Dive Xtras provides a limited warranty to the original purchaser against all defects in original workmanship and material under normal use and service as
outlined in the owner’s manual for 1 year from date of purchase, with the following exceptions:
1. Any flood or damage, for any reason, that is caused from flooding an O-ring sealed or watertight area will not be covered under warranty. All O-
ring sealed products undergo extensive factory pressure testing before being shipped and delivered and are therefore guaranteed to be sealed
and functioning when shipped from factory.
2. All batteries and chargers are warranted by Rabbit Tool Inc. Deep Sea Supply, AllCell Technologies, or the original battery/charger manufacturer.
Dive Xtras is not responsible for any issues arising from the use of misuse of the batteries and/or chargers.
3. Dive Xtras will not be liable for any further loss, damages, or expenses including incidental or consequential damages directly or indirectly arising
from the sale or use of the product.
4. All paint finishing, powder coating, material stitching that is chipped, damaged, or unthreaded through customer use is not covered under
warranty.
5. Dive Xtras does not warranty any product for aesthetic finishes. Issues with surface finish that do not affect function of the product are not
covered under warranty.
6. A 6-month warranty on all electronics.
Should your DPV prove to be defective within the terms of this warranty, it will be repaired or replaced (at Dive Xtras discretion) free of charge with the
exclusion of shipping and handling charges. Dive Xtras will not be responsible for any shipping charges to or from Dive Xtras Inc.
Return & Replacement Policy
MERCHANDISE MAY NOT BE RETURNED WITHOUT AUTHORIZATION.
A Return Material Authorization (RMA) number from our Customer Service Department must be obtained before returning goods. Items returned without an
RMA number will be subject to inventory charges and fully inspected.
All returns will undergo evaluation. Dive Xtras reserves the right to determine if work falls under warranty. If we determine your return is not covered under
warranty, we will contact you regarding any repair charges. All shipping charges, along with non-warranty repair work, are paid for by the equipment’s owner.
Returned merchandise will be repaired or replaced at our discretion.
Unauthorized returns or refused shipments of sellable merchandise will be subject to a 15% restocking fee.
Orders of customized product (custom logo merchandise) are generally not returnable. If a RAN is issued for a customized product, the order is subject to a 40-
60% restocking fee, depending on product.
All items must be freight prepaid.
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