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3. The transmitter has no range or stimulation is less
when the dog is farther away.
- The antenna(s) may be damaged. To order parts,
please contact customer service at (888) 811- 9111 or go
to www.dogtra.com.
- The range indicated on the unit’s box is for flat terrain.
Heavy brush, trees, hills, or moisture will affect the
range of your unit. For best range, hold the transmitter
vertically above your head, and/or try moving to
higher ground.
- Any electrical conductors will affect the range, such
as cars, chain-link dog runs, metal structures, and radio
towers. For best results, operate away from these
items.
4. My unit is not holding a charge.
- The batteries might not be charged properly, or the
charger, splitter, and the charging port may not be
functioning properly. You can send in your charging
units to have us inspect them.
- The charging pin may be damaged.
Inside the charging port, there is a metal pin that
should be standing straight up and stiff. If the pin is
wobbling, broken, or missing, you will need to send the
unit in to the Repair Department. The charging port
must be clean prior to charging; clean the dirt out with
a cotton swab and some rubbing alcohol. If the dog is
in salt-water, be sure to rinse the receiver and charging
port with clean water.
- If the above does not resolve your issues, contact
Dogtra customer service at info@dogtra.com or
(888)-811-9111.
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