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EN
Troubleshooting Americana and New Generation Refrigerators
Operational Issue Potential Reason Page
The refrigerator operates in electric mode but
not in gas mode.
The mode or a switch is set incorrectly. 24
The gas pressure is too low or absent. 27
The knob on the gas valve has been turned to the off or closed
position.
19
The altitude is affecting the operation of the refrigerator in gas mode. 29
The re-igniter is not creating a spark. 18
The electrode is not functioning properly.
The resistance on the gas valve solenoid is out of specification. 19
The orifice is blocked or incorrectly sized. 22
Older Americana models only: the thermocouple is defective. 23
The burner is blocked. 16
The wiring is faulty, has shorted, or is miswired. 15
There is a short or a failed circuit in the lower control module. 21
The lower control module is not reading the thermistor properly.
The refrigerator operates in gas mode but not
in electric mode.
The mode or a switch is set incorrectly. 24
The AC voltage is too low or absent. 27
The heating element is defective. 19
The wiring is faulty, has shorted, or is miswired. 15
The 5A 120VAC fuse on the lower control module is blown. 21
There is a short or a failed circuit in the lower control module.
The lower control module is not reading the thermistor properly.
The refrigerator operates in gas mode but
does not cool properly.
The flue baffle is out of place or damaged. 19
The refrigerator or freezer does not get cold
enough in any operating mode.
Improper installation caused an imbalance in the airflow around the
refrigerator.
27
The fan switch is defective. 24
The refrigerator level is not within tolerance. 27
The ambient temperature is preventing the proper function of the
refrigerator.
The door is warped. 18
The door gasket is cracked, warped, or has a gap.
RM1350 model only: the relay is defective. 22
RM1350 model only: the flapper guide needs adjustment. 17
The thermistor is not operating within the proper temperature range. 23
There is a short or a failed circuit in the lower control module. 21
The lower control module is not reading the thermistor properly.
The cooling unit is defective. 17
The ice maker is not producing ice. The freezer is not at the required temperature. 20
The ice maker is defective.
The AC voltage is too low or absent. 27
RM1350 model only: the relay is defective. 22
The water valve is defective. 24
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