Dors 820 - Page 33

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Banknote counter DORS 820 Banknote counter DORS 820
MESSAGES IN COURSE OF OPERATION
Error messages
TABLE 3
More banknotes than required
passed to the stacker in batch
mode.
Take the notes out of the stacker
and recount the batch.
Batch error
In a process of a count an uncertain
amount of banknotes passed to the
stacker.
Take the notes out of the stacker
and recount the banknotes.
Count error
Uncertain
amount
Incorrect feeding of the banknotes. Remove banknotes from the
hopper, open the path and remove
the banknotes from there. Adjust
the banknote guides according to
the width of the widest banknote in
the batch, level the batch edges
(separate banknotes shall not
protrude from the batch), and place
them in the hopper avoiding their
skew.
Feed error
MESSAGES IN COURSE OF COUNT
TABLE 4
Banknote path
is closed.
Clearing
the path…
After the path has been closed, the
self cleaning of the path is in
progress.
Wait till cleaning of the path is over.
Banknote path
is closed.
Remove
banknotes
from hopper
There are banknotes in the hopper
or hopper sensor is covered after
closing the path.
Remove banknotes or foreign
objects from hopper
Banknote path
is closed.
Clean the pockets
There are banknotes in the stacker
or reject pocket after closing the
path.
Clean the stacker and reject pocket
Error
message
Reason Teller's action
The path is opened, the upper part
is opened.
Ensure there are no banknotes or
foreign objects inside the counter
and close the path.
A note was jammed while
counting
Clean the hopper, open the path and
remove jammed notes. Red circles
in the picture show approximate
jammed notes position. Touch Force
Clean.
There are banknotes or foreign
objects left in the closed path.
Open the path, remove banknotes
or foreign objects.
If you are sure that the jammed
banknote will not get damaged,
then you can use the «force clean»
button to force
self-cleaning tract.
CONTENTS
Note is jammed,
clear the path
Banknote
path is open
Banknote path
is closed
Note is jammed
in path
Error
message
P.O.S.T.
ERROR
An error occurred during self-test of
the counter (at its switching on), the
sensors are covered by foreign
object.
An error occurred during self-test of
the counter (before the start of
counting), the sensors are covered
by foreign object.
Switch off the machine. Remove
the banknotes and/or foreign
objects from the hopper, the
stacker, the reject pocket and the
path. Then switch on again. If the
error happens again, call a
technician.
Reason Teller's action
S.M.A.R.T.
ERROR
Jammed banknotes or a foreign
object in the path block the gear
and cause the overcurrent.
Switch off the machine. Remove
the banknotes and/or foreign
objects from the path.
Overcurrent
Jammed banknotes or a foreign
object in the path block the
redirector
Switch off the machine. Remove
the banknotes and/or foreign
objects from the redirector.
Switch error
Sensors calibration error occurred
during self-test of the counter.
Switch off the machine. Remove
the banknotes and/or foreign
objects covering the scanner bar
(pos. 7 Fig. 5 and Fig. 6). If the
error happens again, call a
technician.
Calibration
error
Periodical
maintenance
required.
Please call
your service
support.
The counter has counted the
number of banknotes specified for
the service interval.
Touch the screen to continue the
operation. Call the technician for
periodical maintenance.