Dover ProGauge MagLink LX 4 - Technical Support Procedures; Obtaining Remote and Local Support

Section 16 Technical Support
When you ask for technical support from DFS, it is recommended that you give direct access to the console
over the internet through ports 3000 and 22. As an alternative, the console can be connected to a site
computer and technical support can get access through a third-party program (such as TeamViewer). If
technical support cannot get access to the console in one of these two methods, the user must supply
technical support with the log files and the database backup of the console.
Refer to "Utility" on page75 for information on log files and the database backup in the console.
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