17
EN
Problem Type
Robot does not turn on
Robot does not recharge
Robot does not return to
charging dock
Robot is making a strange
noise
Robot no longer cleans
eciently or leaves dust
behind
Robot cannot connect to
Wi-Fi
Robot is malfunctioning
Solution
Battery level is low. Recharge the robot at the charging dock, then try again.
The ambient temperature is too low (below 0 ° C) or too high (above 40 ° C). The operating
temperature of the robot is 0° C to 40° C.
The charging dock is not receiving power. Please conrm that both ends of the power cord
are plugged in correctly.
Poor contact. Clean the charging contacts of the charging dock and the robot.
There are too many obstructions around the charging dock. Place the charging dock in a
more open area.
Please clean the dock's signaling area.
The dust bin is full. Please clean it.
The lter is blocked. Please clean it.
A foreign object is caught in the main brush. Please clean it.
There is something wrong with the Wi-Fi connection. Reset the Wi-Fi and download the
latest version of the Mi Home/Xiaomi Home app, then try reconnecting.
Location permission is not open. Please ensure the location permission on the Mi Home/
Xiaomi Home app is enabled.
Wi-Fi signal is weak. Make sure the robot is in an area with good Wi-Fi coverage.
5GHz Wi-Fi is not supported. Please ensure your robot connects to 2.4GHz Wi-Fi.
The username or password of Wi-Fi is incorrect. Please enter the correct username and
password.
A foreign object may be caught in the main brush, side brush, or one of the main wheels.
Stop the robot and remove any debris.
Turn o the robot and then reactivate it.
FAQ
Note: Wet cloths can damage sensitive elements within the robot and charging dock. Please use dry rags for cleaning.
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