Dualtron EY3 - Common Failures and Solutions

Trademark And Copyrights
Dualtron is the trademarks of Zhejiang Dualtron Escooter Co. Ltd. ; Android is the trademark of Google Inc., App Store is a service mark of Apple Inc. The respective owners reserve the
rights of their trademarks and copyrights, etc. referred to in this manual.
We have attempted to include descriptions and instructions for all the functions of the scooter at the time of printing.
However, due to constant improvement of product features and changes of design, your scooter may differ slightly from the one shown in this document. Scan the QR Code on the cover of
this manual, or visit the www.dual-tron.com to download the latest electronic version. Please note that there are multiple models with different functions, and some of the functions
mentioned herein may not be applicable to your unit. The manufacturer reserves the right to change the design and functionality of the scooter product and document without prior notice.
Zhejiang Dualtron Escooter Co. Ltd. All rights reserved.
（※The Dualtron App can support scooter with built-in Bluetooth）
Common Failures and Solutions
Throttle failure
Motor failure
Controller failure
Over-temperature protection
Please contact after-sales service or an authorized dealer.
Please contact after-sales service or an authorized dealer.
Please contact after-sales service or an authorized dealer.
Please try to apply heat dissipation for the scooter.
Error Symbol Possible causes Solution
04
Duration voltage
GPS
SPEED
The new system for the EY3 screen LCD only displays the service symbol when the scooter breaks down. In this case, you need to check the APP to view the
specific error code. The APP will display the following four error symbols. When there is a fault, please contact after-sales service or an authorized dealer.