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INTRODUCTION
Dear Customer,
Thank you for purchasing this generator which has passed
through our extensive quality assurance processes. Every
care has been taken to ensure that it reaches you in perfect
condition. However, in the unlikely event that you should
experience a problem, or if you require any assistance
please do not hesitate to contact us;
If you have a problem, call customer service do not return
this generator to the place of purchase.
Note: For convenience we suggest taking a photocopy
of your purchase receipt as the original may fade.
Due to continual product development,
the actual product may differ slightly from
the product pictured.
CUSTOMER SERVICE
Australia: 1300 660 475
New Zealand: 0800 474 876
Operating times: Monday – Friday
8.00am - 5.00 pm
Australian Eastern Standard Time (AEST)
EXPRESS WARRANTY STATEMENT
GENERATORS
You are not required to do anything to register your
generator purchase. Please attach the purchase receipt
to this manual and ensure both are kept safe. We hope
you enjoy your new generator, and if you have any
problems call customer service on the above phone
numbers. Do not return to place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants that this
generator will be free from manufacturing faults or defects
for 12 months from the date of purchase, providing original
purchase receipt is kept and shown when needed and is
subject to the terms and conditions below.
If a warranty fault appears within the warranty period,
SMG reserves the right to replace or repair the product.
In the event that SMG chooses to replace the product,
this original warranty will expire at the original date. If the
product includes various accessories or components,
only the defective accessory or component will be
replaced or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality,
grade and composition where an identical part or
component is not available.
Products presented for repair may be replaced by
refurbished products of the same type rather than
being repaired. Refurbished parts may be used to
repair the products.
What is covered
• Manufacturing fault or defect.
How to claim under this warranty
• Call customer service, phone number to the left.
• Ensure you have the following: Original purchase
receipt, Model of generator, Serial number
of generator.
• Discuss the issue.
• Customer service will advise which authorised service
agent to take the generator to provided the issue is a
warranty one.
• Take generator to authorised service agent for repair.
What is not covered
• Commercial use of generator.
• Use of Generator for hire.
• Use of generator in a commercial premises.
• Damage caused by incorrect oil.
• Damage caused by incorrect fuel or use of E10
ethanol fuel.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse or
accident or incorrect voltage and wattage.
• Any corrosion or rusting.
• Damage caused by incorrect set up and start up.
• Replacement parts due to general wear and tear.
• Generators with serial number defacement,
modification or removal.
• Generators which have been serviced by anyone
other than an authorised SMG service agent.
• Generators with no original purchase receipt.
• Generators which have been on sold, not
original purchaser.
• Damage due non-servicing of generator as is
required by this manual.
• Blockages / damage caused by dust, dirt, spiders
webs or insects.
• Damage caused by the incorrect fitting of accessories.
• Damage caused by overloading, overworking
the generator.
• Damage to attached equipment or third
party accessories.
• Damage caused by attached equipment
or third party accessories.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
service.group@smga.com.au
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