Troubleshooting
The power cord is not plugged
in.
Check to make sure the plug is
plugged into an outlet.
1. There is insufficient water
in the tank.
2. The unit is not in cooling
mode.
3. The pump is defective.
Check the water level in
the tank and make sure
there is enough water.
Turn the COOLING dial.
Contact customer service
if there is an issue with
the water pump.
The unit does not produce
sufficient cooling.
The cooling pad is not
sufficiently saturated with
water.
Allow the cooling pads to
become fully saturated with
water. This may take a few
minutes.
Water is coming out of the air
louvers.
The cooling pads may be
clogged with debris.
Clean the cooling pads by
rinsing them in water and
allowing them to thoroughly
dry. If the problem persists,
contact customer service.
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