TROUBLESHOOTING
Do not operate the steam cleaner with a damaged cord, plug or if the steam cleaner has been dropped or damaged. To avoid risk of electric
shock, do not disassemble or attempt to repair the unit on your own. Return the unit to Dupray for examination, repair or replacement.
All service is to be performed by authorized professionals of Dupray service centers.
PROBLEM POSSIBLE CAUSE REMEDY
Pressure is dropping during operation. A. Pressure set to max for too long. A. Use lower pressure setting.
Machine is not heating. A. Out of water (light may not be on).
B. Steam cleaner is OFF.
A. Follow the instructions on page 08.
B. Turn to
setting.
The electrical cord is damaged. A. Replace power cord. A. Contact Dupray at 1-800-881-3990 (USA
& Canada) or 01-800-877-0180 (Mexico)
for replacement.
The hose keeps falling out of the
connection outlet.
A. The hose is not properly connected. A. Make sure you push the hose in all the
way and ensure the locking pin is in
place.
The white lever on the rectangular or
triangular tool cannot change position.
A. The arrow on the connector and the dot
on the tool are not lined up.
A. Rotate the connector so that the arrow
on the connector and the dot on the
tool line up. Slide the white lever to
the correct position.
PROBLEM POSSIBLE CAUSE REMEDY
No steam is released through the hose or
accessories.
A. Steam cleaner is not turned on.
B. Water tank is empty.
C. Unit is not plugged in.
D. Boiler is not fully heated.
E. The hose is not properly connected.
A. Follow the instructions on page 08.
B. Put up to 1L (34 oz) of water into the
boiler.
C. Plug unit into outlet.
D. Wait for the SteamReady™ indicator (7) to
turn on.
E. Make sure you push the hose in all the way
and insert the locking pin in place.
Drops of water leak from the attachments. A. Unit is not fully heated.
B. Condensation was created from non-use.
C. O-rings need to be replaced.
A. Wait for the SteamReady™ indicator (7) to
turn on.
B. Let water run through system until steam
comes out.
C. Replace O-rings.
Dirty water is coming out. A. Scale may have built up. A. Follow maintenance instructions
on page 17.
Not enough steam pressure. A. The variable pressure control on the
handle may be set too low.
B. Scale may have built up.
A. Turn the variable pressure control wheel
until the desired pressure is reached.
B. Follow maintenance instructions
on page 17.
The steam is too wet. A. There is too much water inside the boiler. A. Let the steam come out until it is dry.
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