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USING YOUR DYSON APPLIANCE
PLEASE READ THE ‘IMPORTANT SAFETY INSTRUCTIONS’ IN THIS
DYSON OPERATING MANUAL BEFORE PROCEEDING.
LOOKING AFTER YOUR DYSON APPLIANCE
• Do not carry out any maintenance or repair work other than that shown in this
Dyson Operating Manual, or advised by the Dyson Helpline.
• Always disconnect the plug from the mains before inspecting for problems. If the
appliance will not operate, first check that the mains socket has an electricity supply
and that the plug is properly inserted into the socket.
CONTROL WITHOUT THE REMOTE
• Press the Standby button on the appliance to turn ON/OFF.
• Press and hold the Standby button on the appliance to adjust the airflow. Airflow
will increase to a maximum before decreasing.
• The oscillation function and sleep timer cannot be operated without the
remote control.
SLEEP TIMER
To set the sleep timer, select the desired time. When time reaches zero, the
appliance will go into standby mode. To cancel, increase the time until
two dashes appear.
• When the sleep timer is ON, do not press the Standby ON/OFF button as this will
deactivate the sleep timer and turn the appliance off.
REPLACEABLE PARTS
BATTERY REPLACEMENT
CAUTION
• Unscrew the battery compartment on the remote control. Loosen the base and pull
to remove the battery.
• Do not install backwards or short circuit the batteries.
• Do not attempt to dismantle or charge the batteries. Keep away from fire.
• Always replace the screw in the remote control and refer to the battery hazard in the
warning section.
• Follow battery manufacturers' instructions when installing new batteries (battery
type CR 2032).
• Limited functionality is available without the remote control (see ‘Control without
the remote’).
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
After registering your 2 year Dyson guarantee, your Dyson appliance will be
covered for parts and labour for 2 years from the date of purchase, subject
to the terms of the guarantee. If you have any questions about your Dyson
appliance, call the Dyson Helpline with your serial number and details of
where and when you bought the appliance. Most questions can be solved
over the phone by one of our trained Dyson Helpline staff.
Your serial number can be found on your rating plate which is on the base of
the appliance.
• If your Dyson appliance needs a service, call the Dyson Helpline so we can discuss
the available options.
REGISTERING YOUR DYSON GUARANTEE
To help us ensure that you receive a prompt and efficient service, please
register as a Dyson appliance owner. There are three ways to do this:
• Online at www.dyson.com.au/register (AU) or www.dyson.co.nz/register (NZ).
• Telephone the Dyson Helpline on 1800 239 766 (AU) or 0800 397 667 (NZ).
• Complete the enclosed form and post it to us.
This will confirm ownership of your Dyson appliance in the event of an
insurance loss, and enable us to contact you if necessary.
DYSON 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR GUARANTEE
WHAT IS COVERED
• The repair or replacement of your Dyson appliance (at Dyson’s discretion) if
it is found to be defective due to faulty materials, workmanship or function
within 2 years of purchase or delivery (if any part is no longer available or out of
manufacture, Dyson will replace it with a functional replacement part).
• This Dyson guarantee will only be valid if the appliance is used in the country in
which it was sold.
WHAT IS NOT COVERED
Under your Dyson guarantee, Dyson shall not be liable for costs of repair or
replacement of a product incurred as a result of:
• Damage caused by not carrying out the recommended appliance maintenance.
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
careless operation or handling of the Dyson appliance which is not in accordance
with this Dyson Operating Manual.
• Use of the Dyson appliance for anything other than normal domestic purposes in
the country of purchase.
• Use of parts not assembled or installed in accordance with the instructions of
Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised
agents.
• Blockages – please refer to the illustrations and the section ’Clearing blockages‘ in
this Dyson Operating Manual for details on how to look for and clear blockages.
• Normal wear and tear (e.g. fuse etc.).
• Reduction in battery discharge time due to battery age or use (where applicable).
• Whether or not your Dyson guarantee applies, you may have statutory rights and
remedies available to you as a consumer. If you are in any doubt as to what is
covered by your Dyson guarantee, please call the Dyson Helpline.
OTHER TERMS RELATING TO THE DYSON
GUARANTEE
• The Dyson guarantee becomes effective from the date of purchase.
• All work will be carried out by Dyson Appliances (Aust.) Pty Limited, Dyson New
Zealand Limited (NZ) or their authorised agents.
• Any parts replaced by Dyson or its service agents will become the property of Dyson
Appliances (Aust.) Pty Limited or Dyson New Zealand Limited (NZ).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson appliance. Without this proof,
any work carried out pursuant to the Dyson guarantee and any associated delivery
charges (both to and from us) will be at your cost, subject to your statutory rights
and remedies as a consumer. Please keep your receipt or delivery note.
• Whether or not your Dyson guarantee applies, you may have statutory rights and
remedies available to you as a consumer. If you are in any doubt as to what is
covered by your Dyson guarantee, please call the Dyson Helpline.
AUSTRALIAN CONSUMER LAW
In addition to your rights under the Dyson guarantee, we also provide
the following statement as required by the Australian Consumer Law: In
Australia, your Dyson appliance comes with statutory guarantees that cannot
be excluded under the Australian Consumer Law. You are entitled to a
replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have your
Dyson appliance repaired or replaced if it fails to be of acceptable quality and
the failure does not amount to a major failure.
NEW ZEALAND CONSUMER LAW
Under the New Zealand Consumer Guarantees Act 1993, if the product is
not of acceptable quality but that defect is not substantial, Dyson may choose
whether to repair or replace the product. If a repair will be difficult, Dyson
may instead provide you with a refund. If a product’s defect is substantial
or cannot be fixed, you can ask for either a refund, replacement product, or
compensation for any reduction in that product’s value. You are also entitled
to compensation for any other reasonably foreseeable loss caused by that
substantial defect.
IMPORTANT DATA PROTECTION INFORMATION
WHEN REGISTERING YOUR DYSON APPLIANCE
• You will need to provide us with basic contact information to register your appliance
and enable us to support your Dyson guarantee.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson,
we will send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website
privacy.dyson.com
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