DYSON CUSTOMER CARE
If you have a question about your Dyson vacuum, call the Dyson Helpline at
1-866-693-9766 with your serial number and details of where and when you bought
the vacuum. Your serial number can be found on the rating plate, which is behind the
clear bin
TM
.
Most questions can be solved over the phone by one of our Dyson Helpline staff.
If your vacuum needs service, call the Dyson Helpline so we can discuss the available
options. If your vacuum is under warranty, and it is a covered repair, it will be repaired
at no cost.
DYSON HELPLINE
Call 1-866-693-9766 toll free, 7 days a week.
PLEASE REGISTER AS A DYSON OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson owner.
There are three ways to do this:
This will confirm ownership of your Dyson in the event of an insurance loss,
and enable us to contact you if necessary.
5 YEAR WARRANTY
Terms and conditions of the Dyson 5 year limited warranty.
WHAT IS COVERED
Your Dyson vacuum is warranted against original defects in material and workmanship
for a period of five years from the date of purchase, when used for private household
purposes in accordance with the Operating Manual. This warranty provides, at no
extra cost to you, all labor and parts necessary to ensure your vacuum is in proper
operating condition during the warranty period. This limited warranty is subject to the
following terms:
WHAT IS NOT COVERED
Dyson, Inc shall not be liable for costs, damages or repairs incurred as a result of:
not in accordance with the Operating Manual.
e.g. for commercial or rental purposes.
hose assembly and power cord (or where external damage or abuse is diagnosed).
by Dyson, Inc.
WARRANTY SERVICE
place of purchase. Please keep your purchase receipt in a safe place to ensure you
is behind the clear bin
TM
.
1-866-693-9766. Most issues can be rectified over the telephone by our trained
Customer Care staff. If this is not possible Dyson, Inc will arrange for your vacuum
to be repaired and returned in full working order at no extra cost to yourself.
WARRANTY LIMITATIONS AND EXCLUSIONS
of merchantability or warranty of fitness for a particular purpose, are limited to the
duration of this warranty. This limitation is not allowed by some States and so this
limitation may not apply to you.
above. Dyson, Inc will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your vacuum.
This limitation is not allowed by some States and so this limitation may not apply
to you.
which vary by State.
IMPORTANT DATA PROTECTION INFORMATION
Your details will be held by Dyson, Inc or others on behalf of Dyson, Inc so that we
Dyson, Inc may send you special offers and news of our latest innovations. Check the
our data collection practices, please refer to the Dyson, Inc privacy policy at
PRODUCT INFORMATION
This product is protected by the following intellectual property rights:
PATENT/PATENT APPLICATION NUMBERS:
AU 637272; EP 0636338; JP 1948863; US 5,078,761; AU 697029; EP 0800360; JP 3449723;
US 5,893,936; AU 736843; EP 1087688; JP 3550360; AU 2001240894; EP 1268076; JP 2003-528704;
US 6,835,222; AU 2002226556; CA 2,439,250; EP 1370172; JP 2004-528876; US 6,991,666;
AU 744408; EP 1361812; JP 2004-537336; US 7,278,181; AU 2003252873; CA 2,449,304;
EP 1380247; JP 2004-100960; US 7,168,128; AU 2002233553; CA 2,439,247; EP 1365676;
JP 2004-524097; US 2004-0078925; AU 2002225232; CA 2,438,079; EP 1361815; JP 3940082;
EP 1680858; JP 2007-506398; US 2007-0194637; AU 2005243851; CA 2,564,599; EP 1748848;
REGISTERED DESIGN/APPLICATION NUMBERS:
Equivalent patents, registered designs and applications exist in other countries.
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