DYSON CUSTOMER CARE
If you have a question about your Dyson vacuum cleaner, please call the Dyson Helpline:
vacuum cleaner, or contact us via the Dyson website. The serial number can be found on
the main body of the vacuum behind the clear bin. Most questions can be solved over the
phone or by email with one of our Dyson Helpline staff. If your vacuum cleaner needs
service, call the Dyson Helpline so we can discuss the available options. If your vacuum
cleaner is under warranty, and the repair is covered, it will be repaired at no cost.
DYSON HELPLINE
Dyson Helpline: 1-877-397-6622 toll free, 6 days a week
PLEASE REGISTER AS A DYSON MACHINE OWNER
To help us ensure you receive prompt and efficient service, please register as a
Dyson machine owner.
There are three ways to do this:
online at www.dyson.com
by calling the Dyson Helpline: 1-877-397-6622 toll free.
by completing and returning the attached Warranty Form to us by mail.
This will confirm ownership of your Dyson vacuum cleaner in the event of an insurance
loss, and enable us to contact you if necessary.
LIMITED 5 YEAR WARRANTY
Terms and conditions of the Dyson 5 year limited warranty.
WHAT IS COVERED
workmanship for a period of five years from the date of purchase, when used for private
household purposes in accordance with the Operating Manual. This warranty provides, at
no extra cost to you, all labour and parts to place your vacuum cleaner in proper operating
condition during the warranty period. This warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs incurred as a result of:
Clearing blockages from your vacuum cleaner.
Carpet damage due to use not in accordance with flooring manufacturer’s instructions of
failure to turn brush bar off when necessary.
Use of parts not in accordance with the Operating Manual.
accordance with the Operating Manual.
External sources such as weather.
Repairs or alterations carried out by unauthorized parties or agents.
Use of the vacuum cleaner other than for normal domestic purposes within the country of
purchase, e.g. for commercial or rental purposes.
Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
Normal wear and tear, including normal wearing parts such as belt, filter, brush bar, hose
assembly, and power cord (or where external damage or abuse is diagnosed).
Use of parts and accessories other than those produced or recommended by Dyson
Canada Limited.
WARRANTY SERVICE
Please fill out and return the Warranty Form, or register online at: www.dyson.com
Before service can take place, the terms of the warranty require that you contact the Dyson
Please keep your purchase receipt in a safe place to ensure you have this information.
The serial number is found on the vacuum’s rating plate, which is on the main body of the
vacuum cleaner behind the clear bin.
All work will be carried out by Dyson Canada Limited or their authorized agents.
Any replaced defective parts will become property of Dyson Canada Limited.
Service under this warranty will not extend the period of this warranty.
If your vacuum cleaner is not functioning properly, please call the Dyson Helpline on
1-877-397-6622. Most issues can be rectified over the telephone by our trained Dyson
Helpline staff. If this is not possible, Dyson Canada Limited will arrange for your vacuum
cleaner to be repaired and returned in full working order at no extra cost to you.
Any replaced defective parts will not extend the period of this warranty.
WARRANTY LIMITATIONS AND EXCLUSIONS
Any representations, warranties or conditions relating to your vacuum cleaner, express or
implied, statutory or otherwise, including but not limited to warranty of merchantability or
warranty of fitness for a particular purpose, are limited to the duration of this warranty.
This limitation is not allowed by some States or provinces and so this limitation may not
apply to you.
Dyson Canada Limited will not be liable for any consequential damages or incidental
damages you may incur in connection with your purchase and use of your vacuum cleaner.
This limitation is not allowed by some States or provinces and so this limitation may not
apply to you.
State or province.
This warranty is not transferable.
This warranty is only available in Canada.
SUMMARY OF COVER
The warranty becomes effective at the date of purchase (or the date of delivery if this
is later).
Please keep your receipt or delivery note.
vacuum cleaner. Without this proof, any work carried out will be chargeable.
All work will be carried out by Dyson Canada Limited or its authorized agents.
Any parts which are replaced will become the property of Dyson Canada Limited.
The repair or replacement of your vacuum cleaner under warranty will not extend the
period of warranty.
The warranty provides benefits which are additional to and do not affect your statutory
rights as a consumer.
IMPORTANT DATA PROTECTION INFORMATION
Limited so that we can assist you more quickly in our Dyson Helpline. From time to time,
Dyson Canada Limited may send you special offers and news of our latest innovations.
For more information about our data collection practices, please refer to the Dyson
Canada Limited privacy policy at www.dyson.com
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PRODUCT INFORMATION
Please note: Small details may vary from those shown.
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