11
FILTER B
• Lie the appliance on its side.
• To remove filter B:
– turn the blue central locking dial on the outer cover of the ball
counter-clockwise until the cover is released
– lift off the cover
– turn the filter one-quarter counter-clockwise to release.
• Wash the filter with cold water only.
• Filter B should be rinsed and tapped out until the water runs clear,
then tapped out again to ensure all excess water is removed. (Tap on
the plastic rim, not the filter material.) Leave to dry completely for a
minimum of 24 hours.
• It is normal for the filter in the ball to turn grey in colour.
• To refit filter B:
– refit the filter on to the ball
– secure the filter by turning it clockwise so the arrows align.
• When refitting the outer cover of the ball, keep turning the central
locking dial clockwise. When it starts to click it is locked.
BLOCKAGES – THERMAL CUT-OUT
• This appliance is fitted with an automatically resetting thermal cut-out.
• Large items may block the tools or wand inlet. If any part becomes
blocked the appliance may overheat and automatically cut-out.
• If this happens, follow the instructions below in 'Looking for
blockages'.
• NOTE: Large items may block the tools or wand inlet. If this happens,
do not operate the wand release catch. Switch ‘OFF’ and unplug.
Failure to do so could result in personal injury.
LOOKING FOR BLOCKAGES
• Switch ‘OFF’ and unplug before looking for blockages. Failure to do
so could result in personal injury.
• Leave to cool down for 1-2 hours before checking the filters or
for blockages.
• Clear any blockage before restarting.
• Look for blockages in the wand, airways and cleaner head.
• To release the hose from the machine, you will need to remove
the wand.
• Open the wand release cap.
• Pull the wand up and away from the handle.
• Press the red release button in the connecting collar and remove the
wand from the hose.
• Remove the clear bin and cyclone unit. Then release the hose from the
appliance by pressing the red tab on the base of the hose –you can
see it from the front of the appliance.
• Check for blockages in the hose.
• Beware of sharp objects when checking for blockages.
• To refit the hose, align the guides on the base of the hose with the
channels in the neck of the airway. Ensure the red tab faces the front
of the appliance. Push the hose on. It will click into place. To refit the
wand follow the instructions above in the ‘Operation’ section.
• To remove the base plate to access an obstruction, see ‘Base plate –
disassembly/reassembly’.
• To look for blockages in the front airway between the ball and the
cleaner head you will need to remove the cleaner head: see ‘Base
plate – disassembly/reassembly' on how to do this.
• To look for blockages in the rear airway between the ball and the
cleaner head you will need to release the hose. Hold and slide the red
cuff out. Check thoroughly for blockages and slot back into place.
• Beware of sharp objects when checking for blockages.
• To look for blockages in the ball, open the clear plastic inlet on
the top.
• Refit all parts securely before using.
• Clearing blockages is not covered by your warranty.
BRUSH BAR – CLEARING OBSTRUCTIONS
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens, you
will need to remove the blockage.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Beware of sharp objects when clearing obstructions.
• If you still cannot clear the obstruction, please follow the instructions
below to remove the base plate. This gives more access to the
obstruction. Alternatively, contact a Dyson expert on the Dyson
Helpline or visit the website. Clearing brush bar obstructions is not
covered by your warranty.
BASE PLATE – DISASSEMBLY/REASSEMBLY
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Lay the appliance on its front.
• Detach the red ‘C’ clip which is on the connection between the
cleaner head and the appliance. It is quite firm, but do not pull it off
roughly. Use a constant, firm pressure.
• Pull the cleaner head away from the appliance. Use a constant,
firm pressure.
• At each end of the cleaner head there are 2 red levers:
– swing them out at right angles
– hinge the base plate open.
• Beware of sharp objects when clearing obstructions.
• To refit the base plate, hinge it closed.
• To secure the base plate push both red levers back into position so
they are flush with the surface of the cleaner head.
• Refit the red ‘C’ clip onto the cleaner head. The flatter edge of the clip
fits against the cleaner head. It is easier to slide one lug into its slot
before the other.
• Lay the appliance on its back.
• Attach the cleaner head by sliding it on to the connections on
the lower front part of the ball. Ensure the electrical plug on the
cleaner head fits into the twin - block connection on the body of the
appliance, which is directly above the airway. Push firmly: the cleaner
head will click into place.
DISPOSAL INFORMATION
• Dyson products are made from high grade recyclable materials.
Recycle where possible.
ONLINE SUPPORT
• For online help, general tips, videos and useful information
about Dyson.
www.dysoncanada.ca/up16supportvideos
www.dysoncanada.ca/support
DYSON CUSTOMER CARE
THANK YOU FOR CHOOSING TO BUY A DYSON APPLIANCE
If you have a question about your Dyson appliance, call the Dyson
Helpline with your serial number and details of where and when you
bought the appliance.
Most questions can be solved over the phone by one of our Dyson
Helpline staff.
If your Dyson appliance needs service, call the Dyson Helpline so we
can discuss the available options. If your Dyson appliance is under
warranty, and it is a covered repair, it will be repaired at no cost.
PLEASE REGISTER AS A DYSON APPLIANCE
OWNER
To help us ensure you receive prompt and efficient service, please
register as a Dyson appliance owner. There are three ways to do this:
• Online at www.dysoncanada.ca
• Telephone the Dyson Helpline at 1-877-397-6622.
• Complete the enclosed Warranty Form and mail it to us.
This will confirm ownership of your Dyson appliance in the event of an
insurance loss, and enable us to contact you if necessary.
By registering online or by phone you will:
• Protect your investment with a five year parts and labour warranty.
• Receive helpful tips on using your appliance.
• Get expert advice from the Dyson helpline.
• Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your
serial number.
LIMITED 5 YEAR WARRANTY
TERMS AND CONDITIONS OF THE DYSON 5 YEAR
LIMITED WARRANTY.
WHAT IS COVERED
• Your Dyson appliance is warrantied against original defects in
materials and workmanship for a period of 5 years from the date of
purchase, when used for normal domestic purposes in accordance
with the Dyson Operating Manual. Please retain your proof of
purchase. If you do not have your proof of purchase, your warranty
will start 90 days after the date of manufacture, according to Dyson’s
records. This warranty provides, at no extra cost to you, all labour
and parts necessary to ensure your appliance is in proper operating
condition during the warranty period. The replacement of any part of
your appliance under warranty will not extend the period of warranty.
Any parts which are returned to Dyson will become the property
of Dyson. Please call the Dyson Helpline at 1-877-397-6622 for
more information.
• This limited warranty is subject to the following terms:
WHAT IS NOT COVERED
Dyson Canada Limited shall not be liable for costs, damages or
repairs incurred as a result of, due to, or from:
• Purchases of appliances from unauthorized dealers.
• Careless operation or handling, misuse, abuse and/or lack
of maintenance or use not in accordance with the Dyson
Operating Manual.
• Use of the appliance other than for normal domestic purposes within
Canada, e.g. for commercial or rental purposes.
• Use of parts not in accordance with the Dyson Operating Manual.
• Use of parts and accessories other than those produced or
recommended by Dyson.
• Faulty installation (except where installed by Dyson).
• External sources such as weather, electrical outages or power surges.
• Repairs or alterations carried out by unauthorized parties or agents.
• Clearing blockages from your appliance or washing of the filter.
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