Please call our
Technical help line:
(weekdays 9am-5pm)
01702 208187
(standard call rate charge applies)
POWER ASSISTED BICYCLES
Simple Troubleshooting
Problem Check Action
Low Speed battery power Charge Battery
Tyre pressure Inate tyre
If tyre at Repair tyre
Load Do not overload
The Motor is not Every plug Ensure every plug is
working connected
Power indicator Check the sensor is
light does not still in place on the
come on on the bottom bracket
Contact Helpline
Power indicator on Loose wiring or Checkwiring and
battery is on,but connection. connections,
the bike doesn’t check Sensor as above
work. Contact Helpline.
Reduce battery Is the battery
performance. fully charged?
Charger not giving Check the light on
full charge. charge remains
RED during
charging period?
Low Battery power charger works Replace Battery.
correctly?
Brakes loose Cable tension Take to cycle shop
Worn blocks for service.
If NOT, charge fully.
If NOT, replace charger
If unsure on any of these
points, or you fail to correct
the problem, please call the
helpline who will be able to
advise you.
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