31
Troubleshooting guide
Function problems
Symptom / Solution
The machine has no
power - control panel is not
illuminated
• Turn the programme dial from the off position to check for power.
• Check the mains cable is plugged into the socket and the socket is
switched on.
• Remove machine plug and test an alternative appliance to make
sure the socket works.
• Check the fuse (with necessary, replace with a fuse of the correct
rating (13A
).
• Check the main fuse box
/consumer unit
has not tripped.
The machine is on but after
pressing start the machine
doesn’t fill with water
• Check main water isolating valve supply is open.
• Check water inlet hoses are not blocked or damaged.
• Check the machine door is closed correctly.
• Check the delay function has not been added by
mistake (see page 19).
The machine will not turn
during the spin cycle stage
•
Is the machine over filled with clothes?
•
Empty drum, set to spin only programme to see if drum spins
correctly. If it does then it is a balance of load issue. Reload machine
with less / balanced items and re spin.
The machine doesn’t spin
very fast
• Did the machine spin normally during the wash and rinse cycle
stage?
• Look through the door to see if there is any water left inside the
machine. If there is, pump out the water (see page 26).
• Check pump filter is not blocked.
• Empty drum and set to spin only programme to see if drum spins
correctly. If it does then it is a balance of load issue. Reload the
machine with a more balanced load and re spin.
The machine is not draining
or drains slowly
• Check pump filter is not blocked (see page 28).
• Check outlet hoses for blockages or kinks and it has been installed
correctly to the drainpipe.
Door wont open at the end of
the wash cycle
• Check that the mains power is on.
• Use the manual door open process as described on page 25.
Machine pauses during the
wash cycle
•
Has the rinse hold option been activated?
•
Are you using the Quiet programme? This is normal so press the
pause/start button to finish the cycle.
•
Has the pause/start button been pressed by mistake? Is the pause/
start icon flashing?
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