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the driver installation instructions ");
(4) Check the IP address is set correctly (according to the "Driver Installation
Instructions"), If you do not know how to. Please apply "Obtain an IP address
automatically".
(5) Not available to access internet or the network speed is very slow, it may be too
many pages opened or affected by viruses, so please clean the virus immediately.
5. Mouse or keyboard is not working.
Restart the POS device after connecting mouse and keyboard, or may cause
abnormal use or crash phenomenon to the mouse and keyboard.
(1) Check the mouse and keyboard are normal; replace the damaged ones;
(2) Check the drivers of mouse and keyboard are correctly installed, if not, reinstall
the driver. See “the motherboard driver installation”.
6. The touch screen does not respond
When the touch POS device does not has any reaction;
1.Remove the touch driver and then install it again Remove the touch driver and
then install it again.
2. Execute the “eGalaxTouch on the desktop, check if the COM Port is normally.
3. Disconnect the touch cable from COM port, and plug in other RS-232C devices to
confirm if the COM port is working correctly.
4. Check the touch flat 5P cable, which is connected the touch panel and touch
control board.
5. The touch panel and touch control board themselves may be defective. In this
case, need to replace these defective components.
.
7. When touch the screen of POS device, the cursor pulse in a fixed position.
(1) Check the cursor if there is anything suppressing on the touch screen;
(2) The power supply or other high frequency equipment affect the screen or
controller, make sure that the touch screen is away from the high-voltage equipment;
(3) The touch screen driver is not installed correctly, install the driver (please refer to
the "Touch Screen Setup") and run a 25-point calibration.
8. Touch screen is not accurate
Please run the touch screen calibration program with a 25-point recalibration, we
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