Eco Pure EPHS - User Manual

Questions and Answers

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richardmitchellAug 16, 2025
What to do if my Eco Pure Water Dispenser has no soft water and a blank display?
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  Jennifer JenkinsAug 16, 2025
  If your Eco Pure Water Dispenser isn't producing soft water and the display is blank, check the power supply. Ensure it's plugged into the wall outlet and properly connected to the back of the electronic board. If there's a power loss, correct it, reset the electronic controls, and then use the RECHARGE NOW feature. Also, inspect the fuse and circuit breaker. Replace the fuse or reset the circuit breaker if necessary, and then use the RECHARGE NOW feature. If the issue persists, the electronic control board may be malfunctioning and need replacement.
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Kristen JohnsonAug 19, 2025
What to do if Error code E1, E3 or E4 appears on Eco Pure Water Dispenser?
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  Emily CastroAug 19, 2025
  If your Eco Pure Water Dispenser is showing error code E1, E3, or E4, the issue might be with the wiring harness or connections to the position switch. Try replacing the wiring harness or connections to the position switch. If that doesn't resolve the problem, the switch itself may be faulty and need replacement. A fault in the valve causing high torque or an inoperative motor could also be the cause. In these cases, replace the rotor/seal or the motor.
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Tammy WarnerAug 25, 2025
How to fix Error code E5 on Eco Pure Water Dispenser?
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  Victoria GonzalezAug 26, 2025
  If your Eco Pure Water Dispenser is showing error code E5, it indicates an electronic control malfunction. Replace the electronic control board to resolve this issue.
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Eric GriffinAug 28, 2025
Why is my Eco Pure Water Dispenser sometimes dispensing hard water?
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  Thomas AdamsAug 28, 2025
  If you sometimes get hard water from your Eco Pure Water Dispenser, first check if the time is set correctly and change it if needed. Also, ensure the water hardness is set correctly. Avoid using hot water while the softener is regenerating, as the water heater will fill with hard water. There might be an increase in water hardness; test untreated water for hardness and iron, and program the water softener accordingly. Finally, check for leaking faucets or toilet valves and fix any leaks, ensuring faucets are fully closed to prevent excessive water usage.
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fordvanessaAug 31, 2025
Why Eco Pure Water Dispenser has no soft water and salt level not dropping?
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  John RobinsonAug 31, 2025
  If your Eco Pure Water Dispenser isn't softening water and the salt level isn't dropping, the salt storage tank might be bridged. Refer to the “Breaking a Salt Bridge” section to break the salt bridge. Alternatively, the bypass valves might be in the “bypass” position. Move the bypass valves to the “service” position.
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Christie HernandezSep 3, 2025
How to remove iron from water using Eco Pure Water Dispenser?
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  jasminekellySep 3, 2025
  If there's iron in the water dispensed by your Eco Pure Water Dispenser, and it's clear water iron in the water supply, test the untreated water for hardness and iron, and program the water softener accordingly. If there is iron in soft water, clean the resin bed with Resin Bed Cleaner, following the instructions on the package. Note that bacterial or organic bound iron cannot be treated by a water softener.
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Frederick MedinaSep 5, 2025
Why is there resin in my plumbing from my Eco Pure Water Dispenser?
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  Laura ShepherdSep 5, 2025
  If you find resin in your household plumbing, and you have Eco Pure Water Dispenser, it's likely due to a crack in the distributor or riser tube. Replace the resin tank assembly to resolve this issue.
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David SalazarSep 9, 2025
What causes a Eco Pure Water Dispenser salt storage tank to leak?
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  James YoungSep 9, 2025
  If your Eco Pure Water Dispenser salt storage tank is leaking, it is probably because there is a crack in the brine tank. Replace the salt storage tank assembly.
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Stacey MillerSep 12, 2025
Why is the motor stalled or clicking on my Eco Pure Water Dispenser?
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  cassie70Sep 12, 2025
  If the motor in your Eco Pure Water Dispenser is stalled or clicking, it could be due to a motor malfunction or an internal valve fault causing high torque on the motor. You can try replacing the rotor/seal. If that doesn't work, replace the motor and switch.
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Jennifer WangNov 20, 2025
What to do if Eco Pure Water Dispenser has no soft water, salt storage tank full of water, water running to drain?
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  Steven MccoyNov 21, 2025
  If your Eco Pure Water Dispenser has a salt storage tank full of water, and water is running to the drain while the unit is in the soft water cycle, several issues could be the cause. The nozzle and venturi assembly might be dirty, plugged, or damaged; take it apart, clean it, and inspect it. There might be an inner valve fault causing a leak; replace the seals and rotor. The valve drain hose could be plugged; ensure the hose has no kinks, sharp bends, or blockages. The valve drain line and Salt Storage Tank overflow drain might be connected together by a tee; disconnect the tee and run separate drain lines. Low or high system water pressure could also be the problem; increase well pump output to a minimum of 20 psi if the pressure is low, or add a pressure reducing valve in the supply pip...