Ecomiser SU-01 - Troubleshooting Guide; General Considerations and Specific Issues; Troubleshooting Checklist

If you should experience a problem with your dishwasher, you should review the following list of
frequently encountered situations. Even though the product is under warranty, if the problem is not
caused by defective product workmanship or materials, you will be charged for a service call. If you’re
still not sure, contact Ecomiser regional agent before you call a service technician.
THINGS TO CONSIDER
- Always use fresh detergent.
- The amount of detergent needed for dishware depends on the hardness of the water in your area.
Contact your local utility company to learn the water hardness in your area.
- Make sure the machine is level.
- The length of the dishwasher cycle may run longer if the temperature of the water entering the
machine is below 140
℉
/60
℃
(SU-01) and 59
℉
/15
℃
(SU-02). The machine runs longer because it
heats the water to the proper temperature by the pre-set program.
DRAIN
- Make sure that the cycle is complete before you open the dishwasher. If not, allow it to complete and
check again.
- Check the drain area for blockage.
- Check for a kink in the drain hose.
WATER FILL
- Make sure the water supply is turned on.
- Make sure the dishwasher is turned on and the door is closed securely.
- Check for crimps in the water feed line.
- Make sure the water inlet valve is not clogged.
DOES NOT START
- Make sure the dishwasher is turned on and the door is closed securely.
- Check that the water supply is connected properly and the water is turned on.
- Make sure the power cord is properly connected into the power supply box.
- Check your fuse box for a blown fuse or tripped circuit breaker.
CHECKLIST
Nonconformity
Check
Corrective Action
Is the power not
coming on?
Check breaker.
Did you press the power button?
Turn the breaker on
Press the power button
No water supply
Is the water supply valve open?
Turn the water supply valve on
Makes a lot of
noise?
Is the machine level to the ground?
Is the spray arm touching the plates?
Install the machine parallel to the ground
Do not let the nozzle touch the machine
No drain?
Is the drain hose bent?
Is the drain higher than the water level?
Make sure the hose isn’t bent
Make sure the drain is installed at the bottom
level
Poor washing?
Are the impellers clogged?
Are the impellers not rotating?
Is the dishware too close together?
Are you out of detergent?
Are dried food bits stuck to the
dishware?
Clean up impeller nozzles
Do not load dishware too high
Do not load dishware too close
Refill the detergent
Rinse off the dried food bits before putting
into the machine
Poor rinsing?
Are there stains on the dishware
Is the dishware slippery?
Poor drying performance?
Check the temperature
Check the amount of rinse detergent
Check the temperature
Too much foaming?
Did you use the proper detergent?
Is the wash temperature too low?
Use the proper detergent for the machine
After confirming the water supply line, check
the temperature
Ecomiser SU-01 / SU-02 Manual – Rev. 06 Page 20 of 23