EemaX HA036240 Troubleshooting Guide

The!following!table!represents!som e !of!the !m ost!co m m o n !tech nica l!sup po rt!qu estio ns !we !rece ive.!Be fore !callin g!
us,!please!read!thoroughly!to!see!if!your!question!or!problem!is!addressed.!
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Water!heater!is!not!heating!at!all!
(water!is!flowing!b ut!the !unit!is!not!
heating!-!the!outgoing!wate r!
temperature!is!the!sam e !as!th e!
cold!water!supply)!-!the!digital!
display!does!NOT!light!up.!
No!power!or!incorrect!
wiring.!
Make!sure!the!breakers!at!main!electrical!panel!are!ON.!You!
may!have!a!faulty!breaker!or!unit!may!be!wired!incorrectly.!
Flow!rate!is!too!low!/!
water!pressure!is!too!
low.!
Your!water!heater!has!an!activation!flow!rate!of!approximately!
0.3!GPM.!If!your!water!flow!rate!is!less!than!this!level,!your!unit!
will!not!activate.!Increase!the!flow!rate.!
Water!heater!is!not!heating!at!all!
(water!is!flowing!b ut!th e!u nit!is!no t!
heating!-!the!outgoing!water!
temperature!is!the!sam e !as!th e!
cold!water!supply)!The!digital!
display!DOES!light!up.!
Internal!part!fa ilu re .!
Please!call!us!for!technical!assistance.!
Water!heater!is!heating!but!the!
water!temperature!is!not!hot!
enough.!
User!temperature!
setting!too!low.!
Turn!up!the!temperature!setting!on!the!unit.!
Flow!rate!is!too!high.!
Depending!on!your!incoming!water!temperature!and!the!power!
output!of!your!model,!your!water!flow!rate!may!exceed!the!
physical!heating!capacity!of!your!water!heater.!Reduce!the!flow!
rate!by!installing!an!Eema x!Flo w !Reg ula tor.!U se!th e!ch art!in!
section!6!to!find!out!which!flo w!regulator!wo rks !b es t!fo r!yo u r!
particular!model.!!
Crossed!wires.!
If!it’s!a!new!insta llat io n,!h a ve !yo u r!e le ctr icia n !d o ub le !c he c k!th e !
wiring.!Is!possible!that!the!wiring!is!incorrect.!
Voltage!less!than!240!
volts.!
The!heating!elements!on!your!water!heater!are!design!for!240!
volts.!When!used!with!a!lower!voltage,!they!produce!less!
heating!power.!You!may!need!to!upgrade!to!a!larger!model.!!
Mixing!too!much!cold!
water.!
You!do!not!need!to!mix!as!much!cold!water!with!your!tankless!
water!heater!compared!to!whe n!yo u!u se!a !con ven tion al!w ate r!
heater.!You!may!also!have!an!anti-scald!feature!on!your!faucet!
that!is!mixing!cold!water.!Th ese !type s!of!fau cets !can !usu ally!be !
adjusted!to!reduce!the!amount!of!cold!water!mixed.!!
The!water!temperature!at!the!
faucet!is!less!than!th e!te m p era ture !
setting!of!my!water!heater.!
Voltage!less!than!240!
volts.!
The!computer!chips!in!your!tankless!water!heater!are!
programmed!with!the!expectation!that!your!incoming!line!
voltage!is!240!volts.!If!you!have!less!than!240!volts,!it!may!affect!
the!reading!on!your!w ate r!hea ter’s!digita l!display !and !cau se!it!to!
read!slightly!higher!than!the !actu al!ou tpu t!tem p era ture .!To !
compensate!for!this,!increase!the!setting!on!your!water!heater!if!
you!need!/!want!hotter!water.!
Anti-Scald!
pressure/balancing!
valve!or!tempering!
valve.!
Your!faucet!may!have!an!anti-scald!feature!or!a!tempering!valve!
that!automatically!mixe s!cold !wa ter!ev en!w h en !you !turn !you r!
control!lever!or!handle!to!full!hot.!These!devices!are!usually!
adjustable!so!you!can!turn!off!the!cold!mix!completely.!You!can !
compensate!for!this!by!increasing!the!setting!on!your!water!
heater!if!you!need/want!hotter!water.!
Thermal!loss!due!to!
long!pipe!run !
As!the!hot!water!from!the!heater!runs!through!the!hot!water!
delivery!system!to!your!faucet,!some!heat!will!be!lost!esp ec ially!
if!it!has!long!distan c e!to !tr av el!o r!th e !pip e s!a re !co ld .!Th is!is!
normal.!You!can!compensate!for!this!by!increasing!the!setting!on!
your!water!heater!if!you!need/want!ho tte r!w a te r.!
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EemaX HA036240 Specifications

General

Brand	EemaX
Model	HA036240
Category	Water Heater
Language	English