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Service
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PARTS REPLACEMENT
If it appears that
a
component
is
defective,
and
you
desire
a
replacement, contact
your nearest EICO
Authorized
Service Agency or
our Customer
Service
Department.
If
you are
claiming
the
right to
a no
-charge re-
placement under the terms
and
conditions
of the
warranty, it is
required that you shall
have
sent in
the
registration
card
within 10
days
of the
date
of
purchase, and
that you send back
the
defective
part
transportation
prepaid.
In
claiming
warranty
service
or parts,
please
send
or show
your original
sales
slip
plus
the
IBM
card
from the
carton
.
EICO
or
its autho-
rized
agency
will make
the
necessary
replacement at
no
charge for parts
eligible
under the
terms
and
con-
ditions
of
the
warranty.
In
returning
tubes, pack
them
very
carefully
to
avoid breakage
in shipment. Broken
tubes will
not be
replaced. Please
read
the warranty
on
the
subject of
parts eligible for
replacement.
Further
information required on a part
returned
for
a no -charge
replacement
under
the
terms
and condi-
tions of
the
warranty
is
as
follows:
a)
Model number
and serial
number,
if any,
of
unit
.
Also
any
code
numbers in red under the
words
INSTRUCTION
MANUAL
on the cover
of the
book
supplied
with the unit.
b)
Stock
number
and
description
of
part
as
given
on
the
parts
list*
If
the
part
is
not
listed
(of
Itself)
in
the
parts
list,
it
means
that
the
part
is
integral with
a
sub-assembly,
which
we
consider
replaceable
only
as an
entity.
Parts
integral
with
a sob-assembly
may
be
listed in the
parts list,
so
identified.
If
we
consider
that
some
or
all
of the
parts
may
be
individually
replaced
In
the
field
under
appropriate
circumstances.
If
your
unit is
out
of
warranty,
you
are generally
advised
to
order
a
replacement
sub-assem-
bly.
c)
Describe
as
completely as
possible
the
nature of the
defect,
or reason for requiring
replacement.
REPAIR
SERVICE
EICO
maintains a
national
network
of authorized
service
agencies
for
in
-warranty or
out
-of
-warranty
repair
of
EICO
equipment.
It
is intended to serve
those
customers who are
not sufficiently
familiar
with
electronics
to
make
use
of the
EICO
Service Consul-
tation
facilities,
or whose
difficulties cannot be solved
by correspondence.
For all out-of
-warranty
units,
there
is
a
minimum
labor and
handling fee. Charges
for parts
replaced
are
additional to the
minimum
fee.
For
in
-warranty completed
kit
units, there is a
minimum
labor and handling fee.
There
is no charge
for a
replaced
defective part provided that the terms
and
conditions
of the
warranty for no
charge
replace
-
ment are not
violated
in
the
judgement of
EICO.
For
in
-warranty
factory-wired units, there is no
charge for
labor
or
parts if
the unit complies with
the
terms
and conditions of the
warranty
in the
judgement
of
EICO.
However,
if
the
terms and
conditions
of
the
warranty
are violated
there
will
be
a
charge
for labor
plus
parts.
In
all cases,
the
unit
must be
sent to
the
factory
or service
agency transportation
prepaid,
and
the
unit
will
be returned
to the
customer
transportation
collect.
On
kits, the services
rendered
for
the minimum
labor
and handling
fee
are
the correction
of any
minor
wiring errors (not extensive
corrections
or
rewiring),
the
labor involved
in replacing
defective
parts,
and
any adjustments,
alignment, or
calibration
procedures
that would normally
be
performed
on
a
factory
-wired
unit. Units not wired
according
to
instructions,
or
modified in any
way,
or
showing
evidence
of
the use
of acid core solder, will
not
be serviced
and
will
be
returned to the customer
forthwith.
SEE
OUR
SCHEDULE
OF SERVICE
CHARGES
Units
requiring
extensive
corrections
or
rewiring
will
incur
an additional labor
charge. An
advance
estimate will be
submitted.
Please
note:
minimum labor and
handling
fees
and
service charges are
subject
to revision
at any
time.
LOCAL
REPAIR
FACILITIES
A
list
of authorized
service stations
is provided
with this
manual.
The roster
of stations may
change
from
time to time, and if considerable
time has
elapsed since youpurchased your unit, you are
advised
to contact the station you choose
before
sending
the
unit
to
-them
for repair. Use of a
local
service
station
will often result
in
faster
service, and, usually,
lower
transportation costs.
It
is necessary that you comply
with
the
Shipping
Instructions that follow
when sending
in
a unit for
service.
SHIPPING
INSTRUCTIONS
You are
strongly advised to retain
the original
shipping
carton and inserts should
re
shipment be
re-
quired for service or any other purpose.
The carton
may be collapsed
for storage in as small a
space
as
possible.
In
very
many
cases,
the same
carton
is
used
for
kit
and
factory
-wired units
so that
the
kit
carton
will serve for reshipment
of
the
completed
kit.
When
sending a unit for service pack
the unit
very
carefully, preferably in the original
shipping carton
with the
original
inserts.
If
this
is
notpossible, use a strong oversize
carton,
preferably wood, and
using
at least
3
inches
of resili-
ent
packing material
such
as
shredded paper
or excel-
sior inserted between
all
sides of the unit
and
the
carton.
Seal the carton with strong gummed
paper
tape
or strong
twine
or both. Attach a
tag to the
instrument on which is
printed
your name and address
and
brief
reference
to the trouble
experienced. Affix
"FRAGILE”
or
"HANDLE
WITH
CARE"
labels
to
at
least four sides
of
the
carton or print
these
words*
large and clear with a
bright color
crayon. Ship
pre-
paid.
Include your name and address on
the
outside
of
the
carton. Return shipment
will
be made transporta-
tion charges
collect.
Note that
a
carrier
cannot
be
held liable for
damage
in
transit,
if
packing,
IN HIS
OPINION,
is insufficient.
EICO
131-01
39th Avenue,
Flushing,
New
York
11352
LE.
1371
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