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12. Troubleshooting guide
Caution!
Before troubleshooting, switch off the tool and disconnect the mains plug.
The table below contains a list of fault symptoms and explains what you can do to remedy the problem
if your tool fails to work properly. If the problem still persists after working through the list, please contact
your nearest service workshop.
Problem Possible cause Remedy
The chainsaw does
not work at all
- No power supply
- Defective mains outlet
- The extension power cable is dama-
ged
- The fuse is defective
- Check the power supply
- Try an alternative power source
and replace if necessary
- Check the cable and replace if
necessary
- Replace the fuse
The chainsaw works
intermittently
- Loose external connection
- Loose internal connection
- The On/Off switch is defective
- Consult a specialist workshop
- Consult a specialist workshop
- Consult a specialist workshop
The saw chain is
dry
- There is no oil in the tank
- The vent in the oil tank cap is blocked
- The oil outlet is blocked
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
The chain/guide bar
is hot
- There is no oil in the tank
- The vent in the oil tank cap is blocked
- The oil outlet is blocked
- The chain is blunt
- The chain is overtensioned
- Top up with oil
- Clean the oil tank cap
- Clear the oil outlet
- Re-sharpen or replace the chain
- Check the chain tension
The chainsaw
judders, vibrates
or does not saw
properly
- The chain is loose
- The chain is blunt
- The chain is worn
- The saw teeth point in the wrong
direction
- Adjust the chain tension
- Re-sharpen or replace the chain
- Replace the chain
- Refi t the chain with the teeth
facing in the correct direction
Anl_GC_HC_90-2046_T_SPK13.indb 28 09.11.2022 15:09:01