Troubleshooting
Problem Possible cause Solution
Water drips or leaks through the
holes in the sole
The steamer is not hot enough/The
steam iron is broken
Allow the appliance to heat up for
another 90 seconds or wait for the
heating indicator to turn off/Contact
the service center to replace the
steam iron
The steam feed rate is low Scale has been formed in the boiler After the appliance is completely
cooled, open the lower drain screw
for draining or use a professional
cleaning agent (cleaning product) to
remove the scale
The clothes are wet after steaming Prolonged ironing in the same posi-
tion leads to condensation of steam
on clothing or ironing board
Allow the clothes to cool after
steaming, then iron the same area of
fabric again without using steam
The pressure gauge on the steamer
base does not work
An air lock has been formed/ The
solenoid valve has been failed
Pull out the air pipe pin /Contact the
service center to repair the solenoid
valve
The device does not turn on The device is not connected to the
power supply/ There is a fault in
the power supply/ The switch is
burned out
Contact the service center for
repairs
The intensity of steam is low Insufcient electrical power/ Block-
age has been formed in the hose
Use a voltage regulator/Use the
cleaning product
Water leaks out of the tank The tank is broken or there is a
crack in it
Replace the tank
The steamer handle is cracked Used in breach of these instructions Contact the service center to
replace the steamer handle
The water tank is deformed Hot water has got in the tank Replace the tank
The telescopic pole is pulled too
high or pulled out completely
Used in breach of these instructions Insert the telescopic pole back
following the instructions and
continue using the device
The indicator lights up, but there
is no steam
The steam generator is broken, the
internal electrical element is faulty/
Not enough water in the tank
Contact the qualied professional
for help/ Fill the water tank
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