The owner account can share the device with up to
8 other accounts. Up to 3 users may view the video
feed at once, but only 1 user can use the intercom.
Your camera may be too far from your wireless
router, or there may be obstructions reducing
signal strength. You might want to reposition your
router or get a signal extender/repeater.
5. Why is my Wi-Fi signal weak?
3. How many users can view the device at the
same time?
No, the camera only works with 2.4GHz Wi-Fi.
Please separate two Wi-Fi bands by giving the 2.4
GHz and 5 GHz networks each a unique separate
SSID (network name). Then connect your device to
the 2.4GHz Wi-Fi.
4. Is the 5GHz Wi-Fi supported?
The camera being offline means it is disconnected.
There could be a few reasons for this:
6. Why is the device offline?
The camera has run out of power. You will need to
recharge it.
The Wi-Fi signal is weak, causing disconnection.
Please improve your Wi-Fi signal and reconnect
the device.
If the Wi-Fi is unstable, the device might go offline
or get delayed frequently. You can try restarting the
router and reconnecting the Wi-Fi to see if it helps.
A good Wi-Fi connection is essential since the
device is outside the house.
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